Grosvenor Casino
Review

Intro

A clean design, easy-to-navigate interface and a clear vibe of ‘what you see is what you get’ give an immediate feeling of reassurance as soon as I log on to Grosvenor Casino. Of course, the name is a trusted one in the gambling world, at least in the brick-and-mortar variety. The first Grosvenor land-based casino opened in 1970s and since then some 55 casinos have mushroomed across the UK.

There’s no doubt that the Grosvenor name delivers when it comes to old-school gambling. What I’m here to find out, though, is whether the online casino version lives up to this reputation. The online casino primarily targets the UK market and is also accessible in Ireland, the Channel Islands, Isle of Man and Gibraltar. All you need to know is in our online casino review below

License

All Grosvenor Casinos are operated by Rank Leisure Holdings Ltd, which also operate Mecca Bingo and Bella Casino – they know the casino business inside out and, if there’s one thing you can be sure of is that this is a safe and trustworthy site.

The Grosvenor is licensed by the UK Gambling Commission and the Alderney Gambling Control Commission, which are two of the highest-standard licenses available. You can safely enjoy yourself in the knowledge that the casino uses top-notch software, Random Number Generators for fairness and solid data encryption.

Bonus

Ready to sink your teeth into some of the best Grosvenor casino bonuses? Here’s what’s currently available.

Welcome Bonus

Grosvenor’s solid welcome bonus consists of £30 in bonuses after your first deposit of £20. (Source: Grosvenor)

New players are warmly welcomed to Grosvenor with an exciting offer. After registering and making a deposit of £20, you will be rewarded with £30 in bonuses.

To get this bonus, you’ll need to make a minimum of £20 and fulfil the wagering requirements of 30x. Not all games are included in this promotion. For more information, please see the T&Cs.

Other Promotions

Aside from the welcome bonus, Grosvenor also has a variety of other promotions that are regularly updated. You can find bonuses for the different types of casino games, whether you are a slot or roulette fan.

Below are a few ongoing promotions that nicely reflect the best of what Grosvenor has to offer.

• Reward Wheel – Every day, players can spin the live roulette reward wheel, after making a deposit of £25. You have the chance of landing on bonuses for specific live roulette tables.
• Scratch & Make – When making a minimum deposit of £10 and wagering on any slot game, you can claim a scratch card. You will then be eligible for prizes such as free spins, bonuses, or £50 cash.

Games

• 500 games and counting
• Powered by top providers

Simple, fun, relaxed and low-pressure – these are the Grosvenor’s words, not mine. But they are well-deserved. The slots lobby is very nicely laid out, with a top menu that includes a selection of featured games, new games and the Top 20 – should you be in need of inspiration, it’s always fun to browse around and see what new games catch your eye.

If you know what you’re after and you’re searching for something specific, there’s a handy sorting function by alphabetical order and a game search feature at the top right of the site. And if you like window shopping, you can always click on All Games and take a happy browse along the 500 or so titles available.

At Grosvenor you will find all the popular providers from NetEnt to Microgaming, IGT, Novomatic, NextGen Gaming, Playtech and Realistic. The big names are all there – Starburst, Book of Ra, Fishin’ Frenzy, Colombus Deluxe and a host of others. There are also some top franchise names like The Goonies, Deal or No Deal, Ghostbusters and Narcos, and a good Jackpots section, with both local and 5-network jackpots that will make you dream big - Mega Moolah, Wolfrun, Siberian Storm, Isle of Plenty and Star Lanterns.

And, depending on your mood, there are Daily Jackpots and Mega Jackpots, all handily sorted so you can jump straight into the action.

If you enjoy Table Games, the selection of Roulette, Blackjack, Baccarat and VideoPoker is awesome. Once again, this is the name behind a whole chain of land casinos, so this is kind of a Grosvenor speciality. Navigating the list is easy as pie, with the casino’s favourite picks at the top.

Live Casino

• Live transmissions from the Grosvenor Victoria in London
• Fully-trained UK dealers

This section is the Grosvenor star, the cherry on the cake of this solid casino. The Live Casino section is one of the most realistic you will find, and some are even transmitted live from the casino floor of the Grosvenor Victoria in London. The experience is the same as though you’re there, playing with the in-house customers, and the whole thing is very glam and very James Bond (without actually having to spend a James Bond level bankroll).

Dealers are fully-trained, with some tables hosted by UK dealers and there is every kind of blackjack, roulette, baccarat and all the poker variations you can think of. There are also some edgier options like Live Monopoly, Lightning Roulette and Deal or no Deal Live, all with exciting in-game bonuses.

There is no need to download any software to join – all you need to do is register and click play on your chosen game. The game will open in a new window and you can chat and play live. Joining is affordable, with most games sporting stakes as low as 10p on some of the Roulette games, ideal for beginners who don’t want any pressure. You can win good money here. Multihand Blackjack and Punto Banco for example, give a maximum payout of £250,000. There are games where you need to risk more to get in – Victoria’s Baccarat Table for instance, won’t let you join with a bet that’s under £5.

Payment Methods

The Grosvenor accepts 5 payment methods: PayPal, Visa, Mastercard, Maestro and PaySafe Card. There is a minimum requirement of £10 to withdraw via bank transfer and a service charge of £5. When cashing out, the simplest and faster option is via bank transfer. In fact, if you paid by a non-UK issued payment card you won’t be able to receive the funds back in that account and the withdrawal will be processed by bank transfer.

There is a withdrawal limit of £15,000 a day although players wishing to withdraw more are invited to get in touch with customer services. While the accepted deposit and withdrawal methods offer less choice than those typically offered by bigger and more modern casinos, there is the advantage that the process is kept very simple. As long as you follow instructions, expect a reasonably fast and hassle-free cash out.

Casino Design

Grosvenor’s sophisticated homepage that shows the links to the different sections of the website. (Source: Grosvenor)

Grosvenor has opted for a modern and sophisticated design complemented by a dark purple theme, which gets my stamp of approval for being visually-pleasing.

Upon loading the homepage, you'll be greeted by bonus offers and several links to the casino’s features. The site is divided into ‘Live Casino’, ‘Slots’, ‘Sports’, ‘Casinos’, ‘Jackpots’, ‘Table’, ‘Poker’, ‘Promos’, and ‘Membership’, ensuring that it’s straightforward to find whatever you are looking for.

Within each section, there are further categories. For instance, under ‘Slots’, you can find ‘Popular’, ‘Originals’, ‘New’, ‘Classic Slots’, ‘Grosvenor’s Hidden Gems’, and more. This is fantastic for players looking to explore different titles. Of course, there is also a search option at the top of the page.

A floating box sits in the corner of the page, which allows you to quickly ask for any help through the live chat. At the bottom of the site, you can find useful links for the T&Cs, privacy policy, and payment methods.

Mobile App

If you enjoy your games on the go, the Grosvenor casino app is free to download on iOS and Android devices. The games look good, they are easy to find and the experience is smooth and sweet. And, you can also ensure you don’t miss out on any new bonuses by opting for the notifications feature.

Customer Support

The Grosvenor offers 24 on 7 Live Chat via a link at the bottom of the page. The Live Chat section comes with a handy FAQ section that covers the most obvious topics. Since it targets the UK and English speaking market, it is only available in the English language. If you prefer, you can also contact their customer service team by calling on 044 0800 083 1990 between 8am and midnight, Monday to Sunday. You can also send an e-mail to support@grosvenorcasinos.com.

Responsible Gaming

As the Grosvenor website itself puts it, gambling should be part of an adult’s choice of wider entertainment options. Which means that, if you’re taking it too seriously, maybe you should consider getting help. The casino offers a section dedicated to Responsible Gaming, with information about what behaviour should be considered worrying and where to get help, via links to support organisations like GamCare, Gordon Moody Association and the National Problem Gambling Clinic. They also link to the Android/iOS version of the free Gambling Therapy App, which can be a useful support system.

There are several ways you can help yourself regain control, starting with self-exclusion. The Grosvenor acquits itself extremely well – it is part of SENSE, a nationwide self-exclusion programme that gives you the facility to self-exclude from casinos (both online and land-based) nation-wide across the UK. Players can also choose to self-exclude from the online casino only by contacting a customer representative, who will implement the request in 24 hours max.

The less drastic option of limiting the amount you play is also offered by Grosvenor. This can be done by clicking the Deposit Limits on your account or by contacting a customer service agent. These requests are also implemented within 24 hours.

VIP Section

Grosvenor has an invite-only loyalty scheme called ‘Road to Rewards’. To see if you are eligible for membership, check the ‘Promos’ section.

To be eligible, you'll need to have visited one of Grosvenor’s brick-and-mortar casinos over the previous 90 days and have played online in the last 30. Those who qualify can benefit from rewards such as monthly freebies, deposit bonuses, and ‘Stake and Get Promotions’.

There is also a dedicated poker VIP scheme, which consists of five levels: Bronze, Silver, Gold, Platinum, and Diamond. For every £/€1 paid in rake fees, you’ll earn 10 status points, which dictate your VIP level. With each level, the amount of cash point multipliers and rakeback increases. This a fantastic and rewarding feature for poker enthusiasts.

Conclusion

The Grosvenor promises to ‘Keep It Fun’. And this is exactly what it does. If you’re a UK player after a solid, somewhat old-school approach to online gaming that brings with it all the experience of decades in brick-and-mortar casino experience, then this is it. Alternatively, feel free to check out our Top 10 Real Money Slots page to see if there is another casino that's more your cup of tea.