Grosvenor Casino
Review

Intro

A clean design, easy-to-navigate interface and a clear vibe of ‘what you see is what you get’ give an immediate feeling of reassurance as soon as I log on to Grosvenor Casino. Of course, the name is a trusted one in the gambling world, at least in the brick-and-mortar variety. The first Grosvenor land-based casino opened in 1970s and since then some 55 casinos have mushroomed across the UK.

There’s no doubt that the Grosvenor name delivers when it comes to old-school gambling. What I’m here to find out, though, is whether the online casino version lives up to this reputation. The online casino primarily targets the UK market and is also accessible in Ireland, the Channel Islands, Isle of Man and Gibraltar. All you need to know is in our online casino review below

License

All Grosvenor Casinos are operated by Rank Leisure Holdings Ltd, which also operate Mecca Bingo and Bella Casino – they know the casino business inside out and, if there’s one thing you can be sure of is that this is a safe and trustworthy site.

The Grosvenor is licensed by the UK Gambling Commission and the Alderney Gambling Control Commission, which are two of the highest-standard licenses available. You can safely enjoy yourself in the knowledge that the casino uses top-notch software, Random Number Generators for fairness and solid data encryption.

Bonus

• Multiple sports betting promotions
• Special deals on Blackjack

At first glance, the promotions at Grosvenor Casino may not be the most eye-catching of bonuses, however, a browse around the site reveals that there are quite a number of fun bonus opportunities for the player who wants something extra. If you want to see everything that the casino is offering at a glance, you just need to click the Promotions tab (scroll to the very bottom of the page) and pick your choice. Besides the obvious Welcome Offer, there are ever-changing promotions that include Live Casino and table games, sports betting, free spins on the slot of the week and more. The best part is that these are kept fresh and ever-changing, so it’s like a carousel of promotions to pick from.

Grosvenor Welcome Bonus

• £20 on first deposit
• 5X Wagering Requirement
• Double the odds for new sports players

Casino Welcome Bonus – The Grosvenor’s Welcome Bonus may not be the most jaw-dropping, coming in at £20 upon joining, with a minimum deposit of £20. Essentially, whether you deposit £20 or £100, your bonus will remain the same – a free £20 that is added to your account pretty much instantly. You will need to use it within 30 days after activation and be aware that if you haven’t registered from one of the permitted jurisdictions you won’t be eligible for it.

The bonus comes with a Wagering Requirement of 5X, so essentially you need to play through a £100 before you can cash it out.

Sports Welcome Bonus – This bonus gives you double the odds on any sport, any bet, with any odds upon registering. If you win, you get paid out in cash in this offer which sports gamblers will undoubtedly find very enticing. Claiming this bonus is pretty straightforward: make your bet selection, click 100% Odds Boost and your odds will be automatically doubled. The maximum bet for this is £10.

Grosvenor Live Casino Bonuses

• Weekly promotions
• VIP bonuses

The Grosvenor has a really good Live Tables section and the Live Casino Bonuses to match it. Expect about 5 different Live Casino promotions, which change monthly. They’re fond of fun gimmicks, too, such as the Treasure Chest, where the host selects one random player to open a chest and discover a cash bounty. If you enjoy a couple of thrills, the Mystery Card promotion on 7 Blackjack options is probably right up your alley – the host picks a random card and if it’s dealt to your box you get a cash prize. If it lands in the dealer’s hand, all players win.

I get a smile just thinking about this, to be honest, as these are the sort of extras that make all the difference in any casino. The people behind Grosvenor clearly have a lot of good experience dealing with players in real-life scenarios, and they know what gets us excited. They’re putting this experience to very good use in this online version of the Live Tables.

The casino is also fond of giving out random prizes on a selection of tables (this promotion runs pretty regularly) and a Surprise Night that sees an amalgamation of existing promotions being offered randomly on dedicated Grosvenor Tables. Again, the British bias is very evident and the Grosvenor prides itself on using only UK-Native dealers on its live tables.

All in all, the Grosvenor manages to up the ante for Live Casino players with some funky extras.

Free Spins and other Promotions

Although no Free Spins are given out as part of the Welcome Bonus, the Grosvenor often gives out Free Spins offers as part of its slots promotions, so make sure you go back to that Promotions page regularly to check out the weekly offer. Right now, for example, I’m getting my cowgirl on and clocking up some free spins on the chosen slot of the week, Desperado Wild Megaways.

As explained above, the Promotions page throws at you an ever-changing choice of bonuses. If you enjoy a good, juicy slot, check out the featured slot at the top of the page, with exclusive promotions for that specific week, as well as a regular jackpot deal if you’re cruising for the big wins.

The Blackjack Rushour, which gives you added bonus cards on the game between noon and 3PM and midnight and 3AM is quite innovative and highly popular with the casino regulars. If sports betting is your thing, this is where Grosvenor really comes into its own, as the casino clearly knows its primary target audience very well. There are about six promotions running concurrently at any given time, covering sports like football with exclusives on the Premier League and Champions League, as well as UK and Irish Horse Racing. It doesn’t get more British than this!

Grosvenor Loyalty program/VIP program

When it comes to VIP and Loyalty programmes, Grosvenor does it a bit differently. Rather than offering a specific VIP club, the casino regularly creates special promotions for players who are happy to meet the VIP criteria in terms of minimum and maximum bets. So, basically, if you’re a regular, it’s on you to check what’s on the menu for you – clever way to keep a player coming back to check what’s on! For example, you might find a Grosvenor Gold table, where the VIP games are sometimes offered for very low stakes as part of a promotion. The Grosvenor VIP table, where you can bet up to $5,000 on several Blackjack tables, is very popular and typically puts up host promotions between 7pm and midnight on specific days.

Games

• 500 games and counting
• Powered by top providers

Simple, fun, relaxed and low-pressure – these are the Grosvenor’s words, not mine. But they are well-deserved. The slots lobby is very nicely laid out, with a top menu that includes a selection of featured games, new games and the Top 20 – should you be in need of inspiration, it’s always fun to browse around and see what new games catch your eye.

If you know what you’re after and you’re searching for something specific, there’s a handy sorting function by alphabetical order and a game search feature at the top right of the site. And if you like window shopping, you can always click on All Games and take a happy browse along the 500 or so titles available.

At Grosvenor you will find all the popular providers from NetEnt to Microgaming, IGT, Novomatic, NextGen Gaming, Playtech and Realistic. The big names are all there – Starburst, Book of Ra, Fishin’ Frenzy, Colombus Deluxe and a host of others. There are also some top franchise names like The Goonies, Deal or No Deal, Ghostbusters and Narcos, and a good Jackpots section, with both local and 5-network jackpots that will make you dream big - Mega Moolah, Wolfrun, Siberian Storm, Isle of Plenty and Star Lanterns.

And, depending on your mood, there are Daily Jackpots and Mega Jackpots, all handily sorted so you can jump straight into the action.

If you enjoy Table Games, the selection of Roulette, Blackjack, Baccarat and VideoPoker is awesome. Once again, this is the name behind a whole chain of land casinos, so this is kind of a Grosvenor speciality. Navigating the list is easy as pie, with the casino’s favourite picks at the top.

Live Casino

• Live transmissions from the Grosvenor Victoria in London
• Fully-trained UK dealers

This section is the Grosvenor star, the cherry on the cake of this solid casino. The Live Casino section is one of the most realistic you will find, and some are even transmitted live from the casino floor of the Grosvenor Victoria in London. The experience is the same as though you’re there, playing with the in-house customers, and the whole thing is very glam and very James Bond (without actually having to spend a James Bond level bankroll).

Dealers are fully-trained, with some tables hosted by UK dealers and there is every kind of blackjack, roulette, baccarat and all the poker variations you can think of. There are also some edgier options like Live Monopoly, Lightning Roulette and Deal or no Deal Live, all with exciting in-game bonuses.

There is no need to download any software to join – all you need to do is register and click play on your chosen game. The game will open in a new window and you can chat and play live. Joining is affordable, with most games sporting stakes as low as 10p on some of the Roulette games, ideal for beginners who don’t want any pressure. You can win good money here. Multihand Blackjack and Punto Banco for example, give a maximum payout of £250,000. There are games where you need to risk more to get in – Victoria’s Baccarat Table for instance, won’t let you join with a bet that’s under £5.

Payment Methods

The Grosvenor accepts 5 payment methods: PayPal, Visa, Mastercard, Maestro and PaySafe Card. There is a minimum requirement of £10 to withdraw via bank transfer and a service charge of £5. When cashing out, the simplest and faster option is via bank transfer. In fact, if you paid by a non-UK issued payment card you won’t be able to receive the funds back in that account and the withdrawal will be processed by bank transfer.

There is a withdrawal limit of £15,000 a day although players wishing to withdraw more are invited to get in touch with customer services. While the accepted deposit and withdrawal methods offer less choice than those typically offered by bigger and more modern casinos, there is the advantage that the process is kept very simple. As long as you follow instructions, expect a reasonably fast and hassle-free cash out.

Mobile App

If you enjoy your games on the go, Grosvenor offers a handy App. Free download on all iOS and Android versions, compatible and easy-to-navigate on all devices. Games look good, they are easy to find and the experience is smooth and sweet. And, you can also ensure you don’t miss out on any new bonuses by opting for the notifications feature.

Customer Support

The Grosvenor offers 24 on 7 Live Chat via a link at the bottom of the page. The Live Chat section comes with a handy FAQ section that covers the most obvious topics. Since it targets the UK and English speaking market, it is only available in the English language. If you prefer, you can also contact their customer service team by calling on 044 0800 083 1990 between 8am and midnight, Monday to Sunday. You can also send an e-mail to support@grosvenorcasinos.com.

Responsible Gaming

As the Grosvenor website itself puts it, gambling should be part of an adult’s choice of wider entertainment options. Which means that, if you’re taking it too seriously, maybe you should consider getting help. The casino offers a section dedicated to Responsible Gaming, with information about what behaviour should be considered worrying and where to get help, via links to support organisations like GamCare, Gordon Moody Association and the National Problem Gambling Clinic. They also link to the Android/iOS version of the free Gambling Therapy App, which can be a useful support system.

There are several ways you can help yourself regain control, starting with self-exclusion. The Grosvenor acquits itself extremely well – it is part of SENSE, a nationwide self-exclusion programme that gives you the facility to self-exclude from casinos (both online and land-based) nation-wide across the UK. Players can also choose to self-exclude from the online casino only by contacting a customer representative, who will implement the request in 24 hours max.

The less drastic option of limiting the amount you play is also offered by Grosvenor. This can be done by clicking the Deposit Limits on your account or by contacting a customer service agent. These requests are also implemented within 24 hours.

Conclusion

The Grosvenor promises to ‘Keep It Fun’. And this is exactly what it does. If you’re a UK player after a solid, somewhat old-school approach to online gaming that brings with it all the experience of decades in brick-and-mortar casino experience, then this is it. Alternatively, feel free to check out our Top 10 Real Money Slots page to see if there is another casino that's more your cup of tea.