Casino Fantastik
Review

Intro

Casino Fantastik has a bold brand that promises quality – but does it live up to its name?

As you’ll see throughout our review below, the casino does try to please its players by offering a top-class service that goes well beyond the 400 games it offers. We’re talking 24/7 customer support in 10 languages, plenty of bonus options with a low, 35x wagering requirement, and payments in multiple currencies including Bitcoin. It also offers an extra bonus to players depositing using NETELLER, Skrill, and a few other e-wallets, which is unheard of at most casinos. On balance, we feel Casino Fantastik is a brand that aims to offer a solid service; however, there are a few, very crucial downsides.

For a start, while it offers its services in Swedish and a phone number located in the UK, the casino’s Curaçao-only license doesn’t legally allow it to cater to players in these two jurisdictions.

Secondly, some pertinent information is missing from the site, and the terms & conditions aren’t always clear.

Lastly, the casino has raked up a few bad reviews online, including by users who claim they have not received their payments. These seem to be few and far between, but they are worth keeping in mind.

We explore all this further below.

License

As previously mentioned, Fantastik Casino is a brand owned and operated by Topia Solutions NV, which is regulated under a licence from Curaçao eGaming. Through this licence, Casino Fantastik is permitted to offer games to players from many countries around the globe, while being held to strict guidelines. The latter cover everything from ensuring that the casino's games are truly fair to paying what it owes players - though it has to be said that, according to some players, this hasn’t always been the case.

The casino also has the latest in 128-bit encryption technology, which means that any information exchanged between your device and the casino cannot be seen by any unwanted third parties. The casino also has its own Privacy Policy, which explains exactly what type of data is collected and how it is used. In essence, this Policy is similar to that of other casino brands in that your data may be passed on for law enforcement purposes or to third parties that offer a service to the company. Finally, the casino also offer users plenty of Responsible Gambling tools.

Bonus

Upon joining Casino Fantastik, you can expect to receive a generous welcome bonus.

Unlike most other casinos, Fantastik actually rewards you for not using your credit or debit card when making your first deposit. In fact, players who deposit using NETELLER, Ukash, Skrill, PostePay, Giropay, or Sofort will receive an additional 15% match bonus with a 35x wagering requirement. Meanwhile, high rollers who are looking to deposit and wager higher amounts can also get a larger bonus from the get-go. Those depositing €500 or equivalent can use the bonus code ‘F500’ to receive a €2,000 super bonus. Finally, those looking to deposit and play with Bitcoin can apply for a 400% match bonus + 50 free spins by using bonus code ‘Crypto400’. The minimum deposit here is €20 in Bitcoin – so the actual amount changes according to the conversion rate.

Bonus Terms & Conditions

Be aware that for this and all other bonuses, bets on games other than slot machines have to be less than 30% of the value of the deposit. Games also contribute different amounts to the wagering requirements (100% from slots, and 10% from roulette and craps, for example). We urge you to read the T&Cs very carefully before signing up. In addition, bear in mind that bonuses can be cancelled if no bets have been made.

Casino Fantastik’s Bonus of the Day

Each day, the casino looks to reward loyal players with their bonus of the day. This, of course, changes daily, but usually takes the shape of free spins, cashback, and even other matched bonuses. These can sometimes be Fantastic casino no deposit bonuses, which you apply for using a Fantastik Casino bonus code. Requirements depend on which bonus you opt for. Nevertheless, a free online casino bonus, for example, normally comes with a 35x wagering requirement, and while no deposit is needed to claim the bonus, you are required to deposit at least €50 in the days that follow, among other T&Cs. To give you an idea of what you can expect, here’s what the bonus of the day was on the day of writing was: a 470% bonus + 70 free spins or a 45% cashback offer. As you can see, these promotions are quite generous indeed!

Birthdays & Refer-a-Friend Bonuses

Over and above all this, the casino also has Sponsorship Gifts for players who recommend a friend via the live chat (who must sign up and deposit), as well as a customised gift on your birthday, which will take the shape of a bonus. Games on Offer at Casino Fantastik 

With over 400 games available to punters, there’s a lot you can sink your teeth into at Fantastik Casino. This includes plenty of video slots with a variety of themes – many from reputable developers like Playson, Betsoft, Pragmatic Play, Spinomenal, Habanero, and others. There is also a Table Games section where you can play varieties of roulette, poker, blackjack, and baccarat, as well as sic bo, keno, and other games.

Games

Yes, Fantastik Casino is a full-fledged live casino. In fact, it lists live dealer casino games both in its Live Games and in its Table Games sections. These games are provided by some of the software developers in the world, such as Evolution Gaming and Lucky Streak, and include roulette, baccarat, blackjack, Andar Bahar, and Dragon Tiger. In the Table Games section you can also find some of the best live casino game shows, like Football Studio and Dream Catcher First Person.

Payment Methods

Casino Fantastik accepts plenty of payment methods. These are namely Visa, Mastercard, or Maestro debit and credit cards, as well as NETELLER, Skrill, Payz, Ukash, PostePay, Giropay, Entropay, Sofort, Interac, and cryptocurrency wallets – although what is available depends on where you are playing from.

Having said that - and we’re not necessarily saying that there's something fishy going on - but it has also made us wonder as to the reasons for this generosity. See, most casinos don’t offer such bonuses because these sort of payment methods can be used by untrustworthy users whose identity cannot be verified. Therefore, we're a little wary of there perhaps being a catch to this casino's apparent magnanimity. You can also deposit, play, and withdraw in a multitude of currencies including the Euro, the United States dollar, the Great British pound, the Canadian dollar, the Australian dollar, the Russian ruble, and Bitcoin. Here, it should also be noted that while there aren’t many, some online reviews claim that players haven’t received their winnings over 30 days after placing their withdrawal requests.

Casino Design

Casino Fantastik’s aesthetic has unmistakably been inspired by pop art, with the logo featuring the name in a red, yellow, and white fireworks explosion. This vibe continues throughout, with beautiful designs showcasing the casino’s bonuses, and large, white buttons on a green background that will lead you to the log-in page, the sign-up page, promotions page, and games page. The site itself is also super easy to navigate. At the top-left corner, there is a small widget that helps you set the language on the site. Meanwhile, on top of the sections mentioned above, the games section itself has buttons that can easily lead you to the table games, live casino games, slots, bonus bets, free spins, and all games. There is also a search function that, on top of helping you find a specific title, can also help you sift through the providers and the types of games. Having said all this, there are some areas where the casino falls short. The promotions page, for example, doesn’t give that much information about the individual bonus offers. Indeed, you’ll need to scroll down to the footer to look at the Bonus Terms & Conditions. Even here, things aren’t always crystal clear, which is a bit of a glaring issue. There is also no Payments page and no help page. This can be quite off-putting to some users, as many a casino player likes their payment options laid out clearly and in an easily accessible manner.

Customer Support

Fantastik Casino offers plenty of ways for players to get in touch. This includes live chat, which is available 24 hours a day, seven days a week. We tested this multiple times and we never waited more than 10 minutes to get a reply, which is, well, fantastic! The customer support agents were knowledgeable, helpful, and extremely polite. It should also be mentioned that customer support is available in all the languages supported by the site. Over and above this, you can contact the casino via phone on +44 2035 143 883, which is a UK number, or else via email at support@casinofantastik.com.

Dedicated Email Addresses

The site also has dedicated email addresses for the finance department and where you can send your documents. These are finance@casinofantastik.com and documents@casinofantastik.com, respectively.

Pros and Cons

Like any other brand of its kind, our Casino Fantastik review unearthed good and bad features. Here they are at a glance:

Conclusion

There’s a lot to like about Casino Fantastik including the fact that it’s easy to navigate, comes in 10 languages, stocks over 400 real-money casino games, and offers plenty of casino bonus offers with a low, 35x wagering requirement. Nevertheless, there are a number of things that worry us. The bad reviews, while not plentiful, put us on edge, and we don’t like the fact that the T&Cs aren’t always clear. To add on to this, the full list of payment methods isn’t available before you sign up, and there’s no table that explains minimum deposits, maximum waiting time for withdrawals, and so on. The fact that customer support is 24/7 and responsive helps balance some of these negative aspects out, of course, so we’re happy that this element of the casino works well. We suggest getting in touch with them if anything is not clear before creating an account or claiming a bonus. So, do we recommend it? Well, we don’t hate it and we don’t think that a handful of bad reviews should spell demise for a casino, so it’s really up to you whether you think this casino and its bonuses are worth the plunge!