Frank Casino
Frank Casino
Review
| Since: |
2018 |
|---|---|
| Regulation: |
MGA, Swedish Gambling Authority, Curacao |
| Email: |
support@frankclubcasino.com |
| Software: |
2by2 Gaming, Authentic Gaming, Booming Games, Booongo, Elk Studios, Evolution Gaming, Fantasma Games, Foxium, Games Lab, Gamomat, Greentube, Hacksaw Gaming, Inspired Gaming, Iron Dog Studio, iSoftbet, Just for the Win, Kalamba Games, Leander Games, Lightning Box Games, Microgaming, NetEnt, NextGen Gaming, Nolimit City, Oryx Gaming, Play'n GO, Playson, Pocket Games Soft, Pragmatic Play, Push Gaming, Quickspin, Red Rake Gaming, Red Tiger Gaming, ReelPlay, Relax Gaming, SG Digital, Side City Studios, Skywind, Thunderkick, Tom Horn Gaming, Wazdan, Yggdrasil Gaming. |
| Accepted Currencies: |
Euro, USD, Norwegian Krona, Swedish Krona, Russian Ruble and Polish Zloty. |
| Languages: |
English, German, Portuguese, Russian, Swedish |
| Payment methods: |
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how we test Casinos
Casino Website
We check out the site’s different features, design, and functionality.
Bonus
We take a deep dive into the bonus and double check important T&Cs.
Payments
We examine the payment options & note any country or transaction size limitations.
Customer Service
We check out what support’s available and test it out for ourselves.
Intro
Frank Casino is a strong online casino and sportsbook that focuses on bonuses, events and its rewards programme. Powered by more than 40 developers and established in 2014, the site is available in five different languages on both desktop and mobile. Read on for more!
License
All their games come from providers licensed by Curaçao eGaming, with thorough testing taking place on all their products before they launch. Testing House External Compliance Testing have verified the site’s RNG (random number generator) software, RTP (return to player) calculations and other elements to ensure they are fair. In addition, the desktop and mobile versions of the casino also use an SSL protocol to protect your personal and financial data when using the site.
Bonus
The Frank Casino bonus is a welcome package of 100% up to €500 plus 20 free spins. You can also get the bonus without the Frank Casino free spins, which come on Frank City Robberies and are worth €0.30 each.
Note the Fine Print!Note that the minimum deposit to get the welcome bonus is €10 and the bonus wagering requirement for the bonus and deposit is x27, while the free spins wagering requirement is x35. Bonuses are valid for 365 days, but you have just seven days to complete wagering after activation. Check out the full terms and conditions on the site.
Frank Casino also has a bonus shop where they offer bonuses for players and premium club bonuses. Under the bonuses for players tab there are two options: free spins and % of your deposit. You must click buy and make a deposit to activate the free spins bonus, which is valid for 24 hours after activation. If the bonus is deactivated, all unused spins expire. The name of the game, number of spins and bet for each round can be found below the image of the game on the bonus description page. The % on deposit bonus says it credits bonus money as a percentage of the deposit amount as follows:
- 25% up to €100
- 30% up to €200
- 50% up to €250
- 75% up to €250
- 100% up to €250
The minimum deposit amount required to activate the bonus and its wagering requirements can be found below the image of the game on the bonus description page. A wager is applied to all funds (deposit and bonus) with the bonus available for 48 hours after activation. If the bonus is deactivated all bonuses money will be deducted from your account. There are turnover rates on slots (1.0) and tables (0.1); while live casino, jackpots, video poker and others don’t contribute at all.
Furthermore, they run a range of tournaments as well as a loyalty club called the ‘Status system’ that we will go into more detail further down the page. The only downside to this extensive slew of promotions is that we couldn’t see a Frank Casino no deposit bonus on the site, though.
Games
Frank Casino has over 2,000 titles in its collection, including slots, card and table casino games, video poker, progressive jackpots, live casino games and even instant lottery options. They work with over 70 different software providers to offer a wide variety of themes and gameplay.
Slots
Frank Casino has more than 1,200 slot games from a host of well-established brands such as Microgaming, NetEnt, and Push Gaming to ensure every type of player is satisfied. They offer titles with various themes, game engines, numerous bonuses and high RTP. If you’re more after particular visuals for your games, Frank Casino has you sorted here too, with plenty of themed slot options – certainly enough to satisfy most players!
Table Games
Frank Casino has more than 140 table games for players to choose from, including over 30 different variants of blackjack such as Double Exposure Blackjack, Atlantic City Blackjack Gold Series, Vegas Strip Blackjack, Spanish Blackjack, 21 Burn Blackjack and plenty more. They have all three different variations of roulette - American, European and French - as well as other variants like Multi-Wheel Roulette, Premier Roulette Diamond Editions and Multifire Auto Roulette. You can expect the same variety to apply to baccarat and video poker too! Although, curiously, there aren’t many solo-play options apart from these classics, which is a minor downside.
Progressive Jackpots
Frank Casino stock a number of jackpot games where you could accumulate six and seven-figure sums of the top prize. Microgaming’s selection is included with seven top games, including all-time classic Mega Moolah and spin-offs Mega Moolah Goddess and Fortinium Gold Mega Moolah. There are also great jackpot games from NetEnt and Betsoft such as Hall of Gods and Divine Fortune, a popular progressive jackpot with five reels and 20 winning lines where players could take home millions.
Live Casino
Frank Casino has a solid live casino catalogue with its own dedicated section packed to the brim with games. All this variety is powered by the likes of Evolution Gaming, Pragmatic Play, Ezugi, Authentic Gaming, and others!
Frank Casino’s live dealer games catalogue boasts over 150 games from 5 different live casino providers.
You can play live versions of roulette, baccarat, blackjack, Dream Catcher, and more with minimum wagers ranging from €0.20 to €1.00 and maximum limits from €1,000 to €5,000 - depending on the game in question. Each game is also offered in multiple different versions and varieties, making sure your favourite is catered for!
Sport
Frank’s sportsbook allows players to bet on all of the top sports you can think of, including football, basketball, ice hockey, tennis, and baseball. They have a developed live betting section with lots of statistics for players to use to their advantage when placing bets.
Payment Methods
Frank Casino accepts a host of payment methods, namely credit cards, e-wallets, prepaid cards and wire transfers. Visa and Mastercard are the accepted credit card casino payment options, permitting a minimum deposit of €10 and maximum of €2,000, while e-wallets like Skrill and NETELLER have limits ranging between €10 (€15 for NETELLER) and €2,000 too.
Online banking services such as Trustly, SOFORT, POLi and Nordea come with different deposit limits - SOFORT allows €5 and €100 for minimum and maximum, while the rest allow payments up to €500.
Prepaid cards like paysafecard and Payz will let you deposit up to a maximum of €500, starting at €10 for paysafecard and €5 for Payz.
Frank Casino won’t charge you for any deposits, but check with your payment method to avoid any unnecessary fees at their end. Withdrawals are possible through plenty of the methods mentioned above, with e-wallets processed within a few hours and bank cards taking as long as five working days.
The casino accepts a number of different currencies such as Euro, USD, Norwegian Krona, Swedish Krona, Russian Rubble and Polish Zloty.
| Minimum Deposit: | €10 |
| Maximum Withdrawal: | €2,000 |
| Deposit Waiting Time: | Instant |
| Withdrawal Waiting Time: | Around 24 hours |
Casino Design
Frank Casino has a sticky tab at the top of the page which allows you to quickly cycle between casino and the sections inside it, bonus shop, events, status system and sport. There is also a sophisticated search bar where you can look for certain games or providers, but also allows you to filter by bonus wagering, provider, categories, volatility, and payout.
Overall, compared to all of our top recommended casinos, we think that the design is simple but effective, featuring splashes of yellow, gold and orange on a dark background. On the top right-hand side, you have the Frank login and register buttons, as well as the choice of five different languages: English, German, Portuguese, Russian and Swedish. The question mark will also take you to customer support, while shortcuts at the bottom exist for terms and conditions, privacy policy, and more.
Mobile App
Since there is no Frank Casino casino app, players wanting to use the site on their Android or iOS smartphones can just use their web browsers to find the fully-optimised mobile version. Players can just as easily navigate through the different game categories and find the title they are looking for on mobile as they can on desktop. This allows you to play from any location, as long as you have internet access. We were pleased to see all the popular casino games and live casino games available on mobile too.
The games adjust to your screen size and even to the orientation of your device automatically, so the experience on mobile doesn’t come lacking.
Customer Support
Customer support is available 24/7 through live chat, email or phone options. The live chat doesn’t appear to be accessible for new players, but is open to players with an account at Frank Casino. Press the question mark to activate it, then fill in the text window and enter your name to speak with an adviser. Email is available at support@frankclubcasino.com while a phone number of +44 80 81 699 452 is given.
Good to KnowFrom our experience, the support team were helpful, friendly, and responded quickly, which is great. However, we would have appreciated an FAQs section on the site or a page with quick answers to common questions and hiccups users might experience.
VIP Section
Frank Casino has a developed loyalty programme called the status system. Each status is called a station and for every bet you make, you’ll earn special points - Franks (FR). The more points you earn, the higher your station, with each new station unlocking a special reward such as free spins, bonus cash, double Franks or a combination of these bonuses.
There are 25 different status stations, which means prospective players can strap in for a compelling journey through many promotions and VIP perks!
For an extra shot of casino gamification, Frank Casino even charts out all of the stations on a map, truly giving players a feeling for the adventure ahead. There is no barrier to entry as every registered account is entered and a player’s station depends on the bets made for real money each month. For every €10 you bet, you’ll land 1 Frank (FR). FRs are accumulated by making bets in the following games:
- Slots - 100% of your bets count towards FRs
- Live casino - 10%
- Table games - 10%
- Jackpots - 0%
- Video poker - 0%
- Other - 0%
Pros and Cons
Pros
- Great welcome package
- Lots of promotions and tournaments
- Over 2,000 game from more than 70 software providers
- Also has a sportsbook
Cons
- No dedicated mobile app
- No FAQs section
Conclusion
Offering over 2,000 games from more than 70 different software providers to choose from, a welcome bonus of 100% up to €500 plus 20 free spins, as well as a host of ongoing promotions, among all our casino reviews, our opinion on Frank Casino is overwhelmingly positive. The casino site is also neatly designed and easy to navigate - whether you’re on desktop or mobile - even though there isn’t a dedicated mobile app.
The site is fully licensed and regulated, customer support is good with the 24/7 live chat available, while there is also a loyalty programme for players to earn more rewards.