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Virgin Casino

Virgin Casino
Review


80%

30 free spins or £50 worth of free bingo

play
Since:

2004

Regulation:

Email:

support@virgingames.com

Software:

Microgaming, IGT, Net Entertainment, WMS, Evolution Gaming, Greentube, Relax Gaming, Eyecon, Blueprint Gaming, Slingo, HungryBear Gaming, Barcrest, Big Time Gaming, Novomatic, Red Tiger, Realistic, Merkur Gaming, SG Digital, Shuffle Master, Gamesys

Accepted Currencies:

GBP, EUR

Languages:

English

Payment methods:
Visa LogoMaestro LogoMastercard LogoApple Pay Logo

how we test Casinos

Casino Website

We check out the site’s different features, design, and functionality.

Bonus

We take a deep dive into the bonus and double check important T&Cs.

Payments

We examine the payment options & note any country or transaction size limitations.

Customer Service

We check out what support’s available and test it out for ourselves.

Intro

Virgin Casino impresses with its confidence: high-quality website design, a large selection of games, and a long track record in the gambling industry. This casino is actually known as Virgin Games and targets mostly UK players, but is also accessible in the US under the brand name Virgin Casino.

If you’re looking for information about the bonuses, payment options, and gameplay offered by this powerhouse, you’ve come to the right place. Let’s delve into the details that matter.

License

Virgin Casino is licensed by the UK Gambling Commission (remote gaming licence No. 46) — making it one of the top online casinos UK for 2024 as well as by the Gibraltar Regulatory Authority (licence No. 38905).

The terms of both licences are stringent and all online casinos operating under their terms are obliged to maintain certain standards, especially with respect to responsible gambling. In fact, it collaborates with independent organisations like GamCare to encourage a healthy approach to gambling.

Another area where the two licences don’t accept any compromise is the protection of players' funds, as well as security of personal and financial data. All users’ financial and personal data is sent to the website via the latest 128-bit SSL (Secure Socket Layer) digital encryption. This is the same system used by banks for their online services, so you know you’re in safe hands. Moreover, players’ account data is encrypted and kept on the casino’s secure servers.

Virgin Casino is also responsible for the safeguarding of the customer’s account balance — a requirement that is part of the conditions required by the UKGC licence¹. All money deposited by players is kept in a separate bank account that is independent of all corporate and operational accounts, so that in case of insolvency, players will still be covered. Moreover, all games are audited by eCOGRA to ensure that the results are truly randomised.

Bonus

The first thing you see when you hit the Virgin website is the Welcome Bonus offers. There are two separate casino bonuses, depending on your style of playing. This is definitely not the biggest sign-up offer we’ve seen, but still a great way to have your first go at this casino.

Bonus for UK Players

If you’re a first-time player just signing up to Virgin Casino, you will immediately be faced with a choice between two bonuses: new players can opt for 30 free spins or £50 worth of free bingo. Clearly, the operator knows its British audience well, with bingo being the ever-popular classic and bonus spins always a hit. You only need to deposit £10 to be able to claim the bonus, which is quite a low deposit requirement compared to some other sites, so high five to Virgin for this one.

The bonus comes with a 30-day expiry term. If you opt for the bingo offer, tickets have a maximum value of £50 and a minimum value of 50p. You can use these tickets on any bingo game except for Session Bingo.

Read the full T&Cs! Read the full T&Cs!

Read the full T&Cs of Virgin Casino’s welcome offer before you sign up!

virgin casino welcome bonus

The Virgin Casino welcome offer for UK users. (Source: Virgin Games)

Other Casino Promotions

It’s no wonder that Virgin Casino has built an excellent reputation as it offers returning players quite a juicy selection of promotions. So, if you’re looking for loyalty bonuses or reloads, you will find it here. All the casino’s running promotions can be found in the section called The Vault — how’s that for convenience?

Daily Free Games

This is a permanent promotion offered by Virgin Casino. Basically, there’s a different game in the spotlight every day, and playing this title gives you the chance to win free spins, which can then be used on Virgin Casino’s exclusive online slot games, such as Secrets of the Phoenix and Tiki Island. The more you play, the more free spins you can potentially earn.

But there’s more: the casino also offers a special game that is available on the last day of each month, which rewards players with even more free spins, as well as the chance to win actual cash prizes.

Signature Blackjack Cashback Bonus

Live casino players: rejoice! Virgin Casino is that rare animal that offers a live blackjack cashback bonus where you get £10 cashback when you wager £50. This great real money blackjack promotion is in addition to the usual welcome offer. All you need to do is use the promotional code ‘SIGNATURE’ when signing up. Make sure you input a minimum deposit of £10 within seven days of registering.

You will need to wager at least £50 or more in cash to get back your losses, and you need to do this within 30 days of your first deposit. The maximum bet is capped at £500.

Virgin Casino Cashback %20

The casino offers a 20% cashback bonus. (Source: Virgin Casino)

Cashback Bonus

Virgin Casino also runs a promo for 20% cashback on Secret City Gold. There’s just one catch: the offer is only available to invited players and you will need to opt in. If you’re one of the lucky selected, all you need to do is wager a minimum of £25 on Secret City Gold and, if your total net losses from qualifying wagers are £50 or over, you will receive a maximum of £10 in cashback. Losses under £10 will not be eligible for cashback, and winnings from free spins will not count towards net losses. This is undoubtedly a great cashback bonus, but don’t forget to read the full T&Cs before taking it up.

Game of the Month

This is another invite-only promotion and also requires you to opt in. You will need to wager a minimum total of £10 on one of the selected games in the promotional period. By doing so, you will be entered into a maximum of one of the three weekly prize draws, each of which offers the chance to win up to 11 Box Bonanza games, available to play for seven days from the moment of credit. You can only win one entry and one prize per draw.

Refer-a-Friend Bonus

This is a player favourite because what’s better than having fun at a good casino? It’s having fun at a good casino with your friends! Well, if you convince a friend to join Virgin Casino and deposit a minimum of £10 and wager £40, your account will be credited with £20 within 72 hours.

Keep in mind that this top refer-a-friend casino bonus requires your friend to select the same currency as you when making their first deposit. You can refer up to five buddies, which is quite generous as it means a max of £100 free bonus cash.

Weekly Free Spins

There are up to one million free spins to be won every week at Virgin Casino, so strap in and start spinning. All you need to do is wager at least £5 on the qualifying slots for the week. Every weekly draw has a total pot of 1,012,500 free spins that are shared out across 50,1060 prizes. There is no limit to the number of entries or wins permitted to each player.

Games

Virgin Casino offers a nice selection of the best software providers, as is to be expected from a brand of this level. You’ve got close to 500 slots to choose from, and they’re by providers like Evolution Gaming, IGT, WMS, and Gamesys. British players will find all their favourite casino games, including a well-served bingo section, instant games, and more.

The layout makes it super easy to find your favourite titles. A Top Games menu on the landing page features best-sellers like Starburst, Rainbow Riches, Tiki Island, and more. But there’s a lot to discover, with new games added every week.

virgin Casino Games Lobby

The games library includes something for everyone. (Source: Virgin Casino)

The life-changers are all present at this casino, with about 12 progressives going on at a time. Prize pools reach the hundreds of thousands… While we were testing the casino, Rainbow Rickes Jackpot o’Luck was on a steady increase, just exceeded the half a million. Other popular titles are also present, like Gonzo’s Quest Megaways™, Fishin’ Frenzy The Big Catch Jackpot King, and Double Bubble Triple Jackpot.

Bingo

If you’re a bingo hound, you will be well-served at this casino, as you will find quite a few fun choices. But the cherry on the cake is undoubtedly the Bingo Planner, which lets players discover the packed bingo tournament calendar so they can plan which prizes to throw their eyes on. For example, every Saturday you’ll find an hour-long Bingo session with £5,000 in prize money guaranteed.

The Bubble Up Bingo Room is perfect for low-rollers, with entry bets of 10p but about £16,000 in guaranteed prizes distributed randomly during the day. The Bingo Suite operates all day with entry tickets of 1p, while the 75-Ball Superlinks is a spin-off of the classic 90-Ball version - only this one comes with £75,000 jackpots.

Live Casino

Live dealer tables are quite sought-after by Brits, who value enjoying the buzz of the land-based casino without actually having to get there in person. Virgin Casino caters fully in this respect, with the likes of Evolution serving up a selection of live studios that offer live roulette, live blackjack, and live poker.

The selection here is more classic than what you may find at international sites, so don’t expect to see any exotics like sic bo. But what this casino does offer, it does really well, and you will find all the variants you can expect of the classic games.

Virgin Casino Poker Offer

Poker is popular enough to be part of the top menu. (Source: Virgin Casino)

Poker

Poker is popular enough to deserve its own section within the top menu. And it’s not just about the obvious variants like Caribbean Stud or Three Chanc , which are all there. It’s also about the highly-lucrative tournaments that are organised. Virgin Casino clearly caters to poker experts and not only to those who want to enjoy a flutter on a table: there’s a daily schedule of poker games in the lobby, with featured tournaments offering higher buy-ins and more time to take well-considered decisions. Good to see a professional approach.

Payment Methods

Finding the right payment methods is always an important aspect when it comes to choosing a new casino for players. The more options are made available, the more convenient it is to register. Virgin Casino accepts Debit Mastercard, Maestro UK, Visa Debit and Electron, as well as Apple Pay. All deposits are subject to minimum and maximum limits per transaction.

  Visa Debit Debit Mastercard Apple Pay PayPal
Minimum Deposit: £10 £10 £10 £10
Maximum Withdrawal: £25,000 £25,000 N/A £5,500
Deposit Waiting Time: Instant Instant Instant Instant
Withdrawal Waiting Time: up to 3 working days up to 3 working days up to 1 working day Instant

Casino Design

The first impression is certainly a great one. Virgin Casino pops in terms of design — it’s all about being bright and colourful, and we have no quarrel with that.

Navigating the site is easy. There’s a top menu, a search function that pulls up your chosen games in seconds, and a well-explained bonuses section called ‘The Vault’. Terms and conditions are easy to understand and, within minutes, we got a full lie of the land and kicked off the gameplay. No fuss, no muss — just the way we like it.

virgin casino free spins

Virgin Casino has an eye-catching design that makes it easy to find your favourite games. (Source: Virgin Games)

Mobile App

Find it difficult to imagine yourself using a desktop to enjoy a flutter on the slots or the live tables? Worry not, Virgin Casino has one of the best dedicated apps we’ve seen, compatible with Android and iOS and switching seamlessly from desktop play to mobile and tablet.

Downloading the app is easy:

  1. Search for Virgin Casino in your Google Play or Apple Store
  2. Click ‘Download’
  3. Follow the on-screen instructions to set up your account
  4. Find your favourite games and start playing

To enjoy the best experience, make sure your device operating system is updated.

virgin casino mobile

Virgin Casino is compatible with all mobile devices. (Source: Virgin Games)

Customer Support

Virgin Casino is ready to help all players 24/7. If you prefer sending emails, you can do so on support@virgingames.com. Still like talking to people? Call customer support for free from within the UK on 0800 083 1833. But best of all from our point of view is that live chat is available 24x7.

Reality is that any issue that’s likely to crop up can probably be sorted out with a quick glance at the FAQ section. It’s detailed, has an efficient search function, and is logically structured.

VIP Section

There is indeed a special VIP Section for those players who want an extra edge. Virgin Plus, sadly, does not come with an application process: you’re only in if you’re invited. Once you’re in, though, this is what you can look forward to:

  • Monthly Surprises — Random players win Cash Drops or Free Spins draws.
  • Box Bonanza + Games — A chance to win cash gifts.
  • Plus Promotions and Prizes — Plus members are given automatic access to all promotions across the site.
  • V*Point Offers — A points scheme that can be converted into cash.
  • Birthdays — Free games in The Vault.

The casino really takes good care of their value players, and this is a trait that earns them bonus points from us.

Pros and Cons

Pros

  • Excellent dedicated app
  • Multiple promotions
  • Curated for British players
  • Low deposit casino

Cons

  • Some promotions are by invite only
  • Skrill and NETELLER not accepted

Conclusion

With a track record spanning over three decades, you’d think Virgin must be doing something right, and you’d be right. Such a reputation that spans land and online gambling, and which is considered a household name across the UK, stands for something. And when we actually tested the platform, we found it to be completely justified.

The bonuses are excellent, too, especially for loyal players. The games lobby is well-equipped. Customer support is efficient, and payouts are hassle-free. We’re more than satisfied and we’ll happily come back to this casino, which earns a high rating on our casino reviews.

Sources

¹Gambling Commission. (n.d.). Information on customer funds (your money). [online] Available at: https://www.gamblingcommission.gov.uk/public-and-players/guide/page/information-on-customer-funds-your-money [Accessed 23 Mar. 2023].