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Jackpot City

Jackpot City
Review


89%

€1,600 Deposit Bonus

play
Since:

1998

Regulation:

MGA

Email:

support@playerssupportcentre.com

Software:

Microgaming, Pragmatic Play, Evolution, Triple Edge Studios

Accepted Currencies:

EUR, USD, GBP, CAD, AUD

Languages:

English, Spanish, German, French, Italian, and others

Payment methods:
Visa logoNETELLER logopaysafecard logoMastercard LogoSkrill Logo

how we test Casinos

Casino Website

We check out the site’s different features, design, and functionality.

Bonus

We take a deep dive into the bonus and double check important T&Cs.

Payments

We examine the payment options & note any country or transaction size limitations.

Customer Service

We check out what support’s available and test it out for ourselves.

Intro

One of the pioneers in online gambling, JackpotCity Casino have continued to provide top-notch player experiences since 1998. The site has a rich history and a reputation to match, with an incredible array of over 500 casino games - both new and old. Read on to find out more!

License

At JackpotCity Casino, safety is paramount, with the site having implemented all the necessary security measures as well as a licence from both the Malta Gaming Authority and Alderney. These seals of approval show the operator's commitment to providing a fair and secure gaming environment.

The casino has also earned an extra badge of honour from eCOGRA, a renowned independent organisation based in the UK whose mission is to ensure that online casinos operate fairly – and they don't take this responsibility lightly. Rest assured that all games at JackpotCity Casino are subject to public audits, ensuring transparency and fair play for all.

The latest SSL encryption technology has also been employed on the platform to protect sensitive information. Your transactions and personal data aretherefore safeguarded, ensuring your gaming experience is 100% safe and secure.

Bonus

JackpotCity homepage with bonus

Deposit bonus for new players (Source: JackpotCity Casino)

As with other brands of the Baytree Ltd group (such as Ruby Fortune or River Belle Casino, for instance), the JackpotCity welcome bonus is distributed to new players over several deposits.

In fact, their sign-up bonus consists of four 100% deposit bonuses with a total value of €1,600. Upon registration, you must make four separate deposits of at least €10 to claim your 100% match bonus of up to €400 max each.

However, before converting your winnings into money for withdrawal, you must meet a wagering requirement of 50x. Looking at other offers with requirements of between 35x and 70x, we find this to be an average condition, especially taking into account the generous €1,600 that you can receive in return.

You can claim the sign-up bonuses within seven days of registering your account. In our opinion, and taking into account amount, wagering, and other conditions, this JackpotCity offer ranks among the best online casino bonuses.

But there’s more! Besides the welcome bonus, there are many time-bound promotions, so seize the moment and check out what’s on offer when signing up. If you're searching for something special, look for the exclusive free spin offers.

Before claiming this treasure, however, you must register an account and make a minimum deposit of €10. The casino will reward you with a 100% match-up bonus, doubling your funds. You'll also receive 25 free spins to explore the mystical Immortal Romance.

Wagering Requirements

  • All winnings from bonus funds must be wagered 50x before you can withdraw them. While this is a common requirement, we think the rewards that await make it even more worthwhile.
  • When playing with bonus money, you can place a maximum of €0.5 per line or bet €8 per game round.
  • Read the full terms and conditions before signing up and claiming the bonus.

Moreover, JackpotCity Casino's loyalty programme offers rewards and privileges to every player. With every bet you place, you earn loyalty points that propel you through the tiers of this scheme. As soon as you join the ranks, the casino rewards you with a head start of 2,500 points, and you can exchange these points, as well as the others you collect, for bonuses and treats to enhance your gaming experience.

Games

The JackpotCity Casino boasts over 500 casino games, ranging from video slots, classic table games, and live dealer experiences to popular favourites and fresh new releases. Most are provided by Microgaming, but there are others from NetEnt and Evolution Gaming.

For those with their sights set on a grand prize, JackpotCity Casino delivers with its range of regular and progressive jackpot games, including Mega Moolah and Wheel of Wishes. For table game enthusiasts, poker, roulette, blackjack, baccarat, and craps comes in multiple variants.

The casino offers live dealer games such as European Roulette, Baccarat Dragon Bonus, Lightning Roulette, and Casino Hold'em, offering an immersive and authentic casino experience from the comfort of your home.

Every game is subject to public audits, ensuring fairness and transparency in the gaming experience. You can explore the full list of games, along with their Return to Player percentages, on the official casino website.

Payment Methods

JackpotCity Casino offers seamless banking with convenience and security. With many popular deposit methods, you can choose the one that suits you best, with each carefully handpicked for its reliability and security. As previously mentioned in this review, the site's updated SSL encryption technology protects your transactions.

Here is the impressive lineup of deposit methods available:

  • Visa, Maestro, Mastercard
  • Bank Transfer
  • eChecks
  • INSTADEBIT
  • NETELLER & Skrill
  • paysafecard
  • Payz
  • Interac
  • Entropay
  • Trustly
  • POLi (for Australia and New Zealand)
  • Envoy
  • EZIPay
  • QIWI (for Russian players, among others)

While the list is extensive, the available deposit methods will vary based on your country of residence.

As for the casino payout, JackpotCity Casino offers diverse withdrawal options to suit every player's preference. This list encompasses some of the most trusted and efficient methods for accessing your winnings. While the list may be slightly shorter than that for the deposits, the withdrawal options will be tailored to your country of residence.

Here are the withdrawal methods you can expect to find:

  • Visa and MasterCard
  • Bank Transfer
  • eChecks
  • Cheque
  • InstaDebit
  • NETELLER
  • Skrill
  • Payz
  • EZIPay
  • QIWI

JackpotCity Casino maintains a withdrawal limit of up to €4,000 weekly, though payout times may vary depending on the method you choose.

E-wallets like Payz only require one to two days for your winnings to show in your account, which makes them the fastest option. Next are card payments like Visa or Mastercard with two to six days. Finally, bank transfers take longest, with three to seven days being the usual withdrawal time.

To speed things up, the JackpotCity team process and approve payment requests in a mere 24-48 hours.

Minimum Deposit: 

 €10

Maximum Withdrawal: 

 €4,000 per week

Deposit Waiting Time: 

 24-hours

Withdrawal Waiting Time:  

 24-48 hours

Casino Design

JackpotCity Games Lobby

JackpotCity's site design (Source: JackpotCity Casino)

JackpotCity Casino's site has a captivating design and modern layout. The homepage has a sleek and simple menu offering quick access. On the site, you can search for promotions or dive into their blog for the latest gaming news.

Navigating JackpotCity's offerings is easy, with payments, language settings, and customer support all within easy reach.

Whether you choose the downloadable apps or the mobile casino, both options bring you a seamless and immersive gaming adventure. You can use the same account to access any site version and easily explore all the same options.

Microgaming's mobile gaming software ensures a responsive site. The slots adapt to the screen, keeping the betting options, settings, and navigation buttons under a menu, while a button within the app menu grants you access to the premium and the lite versions.

Mobile App

JackpotCity Mobile Download Step by Step

Download the Casino App (Source: JackpotCity Casino)

JackpotCityCasino offers a well-functioning mobile casino app available to Android and iOS devices, with all the games, bonuses, and features of its desktop counterpart. 

JackpotCity Mobile

The loading screen for the JackpotCity app on iOS (Source: JackpotCity Casino)

To download it, simply follow the instructions below. However, do keep in mind that these steps may change slightly depending on whether you’re using iOS or Android.

  1. Go to the casino’s homepage and scroll down until you find the ‘Download the JackpotCity Casino app & go mobile’ section, which is located towards the bottom of the page.
  2. You will see two buttons, one for iOS (iPhones) and one for Android. Choose the correct one for your device.
  3. For iPhone users, the link will take you to the App Store where you can download the app. It’s 100% compliant with Apple’s development guidelines. For Samsung and other Android users, the link will start the download of the APK app file right from the JackpotCity page.
  4. Complete the download, and then open and install the app following the steps outlined by the installer. Android users may need go to the ‘Settings/More’ section, then to ‘Security’ and then ‘Enable Unknown Sources’.

For those not wanting to download the app, JackpotCity can easily be accessed via your mobile web browser. The mobile browser option is open to all devices, including Blackberry.

We recommend using the dedicated JackpotCity casino app since it’s a bit faster and features slightly more games than the browser-based mobile version. However, do keep in mind that the app will require some storage space on your phone or tablet, which the browser-based option doesn’t.

For the game selection in general, all mobile games are audited by eCOGRA, which approves all gameplay is safe, fair, transparent. All titles you can find on the JackpotCity mobile casino are also available on the app, including video slots, progressive jackpot slots, card and table games, and video poker.

Our iOS and Android tests showed flawless performance and stunning visuals. The bottom of the page hosts a convenient navigation menu that grants you swift access to live chat support and a galaxy of games. No need to fumble through multiple screens; everything you need is just a tap away.

Customer Support

JackpotCity Casino boasts an impressive customer support system that's a cut above the rest. With a team of dedicated customer service agents available 24/7, you can contact them through email (support@playerssupportcentre.com) or the live chat feature.

The Live Chat feature is a real gem, but it's exclusive to real-money players who have logged into their accounts. While it would be fantastic to see this feature open to everyone visiting the site, the convenience of real-time support for depositing players cannot be denied. Quick answers can make the difference between excitement and hesitation.

There's also the support email option for those who are okay with waiting a bit longer for assistance. Drop them a message, and within 24 hours they'll get back to you with all the information you need.

One thing I noted is that the website is offered in myriad languages, catering to players from various corners of the globe. Some of the languages offered include English, German, Japanese, Norwegian, Portuguese, Spanish, French, Greek, Russian, Swedish, Latvian, Serbian, Czech, Croatian, Turkish, Lithuanian, Armenian, Finnish, Estonian, Icelandic, Korean, Indonesian, Ukrainian, Italian, Azerbaijani.

VIP Section

Although the casino doesn’t have a VIP programme, it does have a loyalty programme that is open to everyone.

Once you sign up, you become a part of this exclusive club and enjoy several rewards. From then on, every bet you place earns you Loyalty Points that propel you through the six tiers of this programme.

As we explained above, the moment you join, the casino will give you 2,500 points. As you play and make wagers, the road to the highest Tiers becomes a swift and exhilarating ride. With each tier you climb, the rewards become even more enticing and include free spins, credit, and cash backs.

Pros and Cons

Pros:

  • Wide variety of slots
  • Progressive jackpot payouts come with different withdrawal policies
  • Plenty of baking options
  • Site available in 20+ languages
  • Generous welcome bonus of up to $1,600
  • Personalised promotions
  • iOS + Android apps

Cons:

  • 24-48 hours for withdrawals to be approved
  • High 50x bonus wagering requirement
  • No keno or speciality games
  • Doesn’t accept cryptocurrencies

Conclusion

We must say, JackpotCity Casino is a legitimate casino site with a fantastic game variety, convenient mobile gaming, and a massive welcome bonus. The sheer variety of high-quality games at JackpotCity Casino sets it apart, as it has everything from video slots to table games and live dealer games. The dedication to customer satisfaction is evident in the stellar support the friendly and helpful agents provide. Moreover, licensing and security ensure your gaming adventure remains safe and secure.

The wagering requirements may be average but can still be a steep mountain to conquer, and the limited number of software developers may be a minor setback. But the rewards that await are more than worth the effort. We also liked that it has its own blog where new games are introduced. Overall, we enjoyed our experience at JackpotCity and are happy to add it to our list of the best online casinos out there.

Rating: 8.9/10.

JackpotCity Casino Review FAQs

The withdrawal time depends on the payment option you choose. E-wallets like Skrill and NETELLER take 1-2 days, while bank transfers can last up to 7 days. Card payments range from 2-6 days. The casino also has a processing time of 24-48 hours.

Absolutely! JackpotCity Casino is completely legitimate, with a valid license from the Malta Gaming Authority and Aldnerney, as well as eCOGRA certification.

For gamers from Canada, Baytree Interactive Ltd (69691), a Guernsey-registered business, has its registered office on the Ground Floor of Kingsway House, Havilland Street, St. Peter Port, Guernsey. Bayton Ltd (C41970), a Maltese incorporated firm, is located at 9 Empire Stadium Street, GZIRA, GZR 1300, Malta, available to players from other parts of the world.

For players in Europe, Australia, New Zealand, Africa and other locations, the company base is in Alderney. For players from Canada, Mexico, Brazil and other Latin American countries, the company is based in Guernsey.

Bayton Ltd. is the owner and operator of JackpotCity Casino. Other notable online casinos operated by this corporation include Ruby Fortune, Mummys Gold, and River Belle Casino.