CasinoChan Casino Review
CasinoChan is a major player in the online gambling industry despite only having been launched during the spring of 2018. The casino is operated by Direx NV and they are committed to serve all the European and British players. As with many new online casinos, CasinoChan still need to work on some things before they get a 5 star rating from critics. However, they do have many positives.
CasinoChan offer one of the best and most generous welcome bonuses around, along with many regular promotions. The platform has quite a user-friendly interface as well as first-class service for demanding players. It doesn’t matter if you're an experienced player who's used to land-based casinos or if you're a new gambler who's just getting started; this casino has something for everyone.
In this online casino review, we unlock all the mysteries related to CasinoChan and explore the casino's features such as their game selection, customer support, payment methods and more.
Welcome Bonus for New Players
New players can get a welcome bonus of up to €400 and 120 free spins after registering and logging in. The details of the bonus can be broken down to 4 main points:
- 1st Deposit: 100% bonus up to €100 + 30 free spins on Fire & Steel
- 2nd Deposit: 50% bonus up to €100 + 30 free spins on Rock’s Revenge
- 3rd Deposit: 50% bonus up to €100 + 30 free spins on Bob's Coffee Shop
- 4th Deposit: 50% bonus up to €100 + 30 free spins on The Golden Owl of Athena
To activate this welcome offer, you must enter a promo code after signing in for each of the first four deposits. These codes are BERLIN, OSLO, MOSCOW and PRAHA respectively.
This attractive welcome pack contains 120 free spins which can only be used on selected slot titles. These spins have the value of € 0.10 per spin, and the wagering requirements for your bonus money and your deposit amount are x30.
The wagering requirements for everything the player wins during the 100 free spins are x25. Like many other online casinos, card and table games do not contribute to the turnover conditions. Also, remember that in order to receive a free bonus after your first welcome pack, you must have a balance of less than €1 and no record of payouts. So, always make sure that you do not try to downplay your balance before you even try to secure the second and third part of the welcome bonus.
One more important point is that the welcome bonus expires after 7 days, and there are various bets that are not allowed to make to clear your bonus. Sure, it is a very generous welcome offer, but the terms and conditions that comes along with it make it much more complicated and harder for everyone to enjoy a full profit when using it.
CasinoChan Free Spins and Other Promotions
There are several promotions for regular players on CasinoChan. At the time of writing this review (11/19), the operator was offering the following promotions for their regular players:
(1) Monday Reload: Every Monday, players have the opportunity to get an awesome 50% reload bonus up to €100, along with another 30 free spins offer on Domnitors Deluxe slot. To activate this offer, simply deposit using the promo code AMSTERDAM.
(2) Thursday Bonus: Every Thursday, regular players can get 100 free spins for a minimum deposit of €30. Make a deposit and you'll receive an offer of 25 free spins for The Golden Owl of Athena. These spins will then be credited over the course of the next three days.
VIP Programme at a Glance
The CasinoChan also has an attractive VIP programme for the most of their loyal players. As soon as you place your first bet, loyalty points also start rolling out, which you have to collect in order to redeem them later for free spins, bonuses and other prizes. Earning enough points also means that you will go up in VIP ranks too. But there is a catch: in order to make it to the top, you need to receive an invitation for VIP membership. Once you receive the invitation and earn a VIP seat, you will be awarded with tailor-made bonuses, as well as a personal account manager, low-wagering requirements, better loyalty point ratios and invitations to numerous exclusive events.
Availability of Different Games
CasinoChan also provides a selection of indie-style games and slots for their players. Larger developers in gambling industry tend to create high-profile products and try to monopolise the casino world and for this reason, CasinoChan's approach is actually quite refreshing.
We do not mean to say that there are only unknown names here – there is a great selection of table and card games. Players will be able to find roulette variants which include Roulette with Track and European Roulette. Blackjack games feature Single Deck and Double Exposure. All of their games feature world-class graphics and statistics to help you improve your skills.
Does CasinoChan Offer Live Dealer Games?
If you do not wish to play against a random number generator and prefer real dealers and croupiers, then you'll be happy to know that there are plenty of such opportunities at CasinoChan. Of course, classic casino games like roulette, blackjack and table poker are also represented. In addition, creative variants of well-known and completely new live games are also available, inviting you to try the unknown and perhaps discover something new to add to your favourites. Texas Hold'em Bonus, Double Ball Roulette or Virtual Football Studio are all definitely worth checking out.
Live Casino tables in CasinoChan are provided by industry famous leaders like Evolution Gaming and NetEnt. Here, users can rest assured that all games are managed by professional employees, with whom the customer can even communicate via in game chat.
Apart from the above, CasinoChan also offer Golden Ball Game Show Edition and Golden Ball Roulette, their most popular games.
Can I Play Games on Mobile?
Since CasinoChan is a modern online casino, you can easily access the games offered on your smartphone or tablet device. All you need is a stable, high-speed internet connection. The quality on mobile is nothing to complain about because even in the mobile version of the site, the games still have excellent graphics and impressive sound quality; you get an impressive gambling experience on the go. Even the live casino can be accessed by mobile phone easily, so you can watch professional dealers and croupiers at work, place your bets to try your luck and maybe win a lot of money on the go.
The mobile site automatically adapts to your device's requirements and screen size. You can also make use of the CasinoChan welcome bonus. Since you always play on the same account, regardless of the device used, the VIP bonus is also available on all devices. Wagering requirements can be met even faster because you can now easily switch between PC, tablet and mobile phone whenever you want.
You can also register, make deposits and withdraw on mobile, as well as contact customer service. Thus, all services on CasinoChan are fully available on any mobile device.
CasinoChan Payment and Withdrawal Methods
One area in which CasinoChan certainly outshines all other competition is definitely the deposit and withdrawal options. They have included popular e-wallets such as Skrill and Neteller for smooth transactions. CasinoChan does not yet offer PayPal as an option for players, but there are many other handy alternatives.
We could not help but notice one small flaw, and that is CasinoChan does not clearly display its deposit and withdrawal policies. For example, we found out that there is a maximum payout of €5,000 per month, which will likely not suit many high rollers or those in search of a jackpot. However, the casino has noted that it will clarify its guidelines further, hopefully sooner rather than later.
The guidelines for the minimum deposit are also not very clear – although it seems as though you can already deposit €10 with the better-known methods, for others, it can be up to €30. Yet another catch is that CasinoChan has the right to introduce certain limits that may change from time to time, and which depend on the payment method.
How Efficient is the Customer Support?
The CasinoChan offers highly accessible customer service; they can be contacted either via live chat, email or phone (free of charge). Unfortunately, they do not provide any details regarding the opening hours on their website of the casino; however, from what we have seen, their support is continuously available at least during the day and in the evening. Moreover, the employees have proven to be extremely friendly, competent and visibly interested in solving our problems quickly and efficiently. There is also a very extensive FAQ section on the website, which already has all the answers regarding general questions asked.
Is CasinoChan Reliable and Safe?
Yes, it is. CasinoChan has acquired various licenses from highly prestigious departments such as the Curaçao Government, which is considered to be one of the world’s most rigorous and meticulous authorities. Put simply, this means is that you can play without having to worry about your personal and banking information being misused.
Just like other top online casinos, CasinoChan employs standard encrypted connections to keep your information safe and secure. In addition to this, their systems are regularly checked to improve the services offered and to make sure that no unauthorized access can be made. All customer data is encrypted with latest technology. The slots have trusted certified random number generators that are periodically reviewed by independent sources to confirm their security, so manipulation of any kind is close to, if not fully impossible.
It's not often that we see any defects and complaints in an online casino, old or new. What frustrated us were the points we mentioned in the report above, which could easily be resolved by their team. CasinoChan's team could do more work to improve the layout and to make the games more accessible and easier to find. It would also be great if they clarified the details of deposits and withdrawals further. After researching on it, it's hard to imagine that any high rollers will want to play in this casino if the maximum payout is about only €5,000. It would be great if you could find some progressive jackpot slots in the game collection in the future.
CasinoChan is a marvelous option for those players who love regular promotions and various offers. Their daily reload bonuses and other boosts are a very attractive feature for those players who have the patience to play through high wagering conditions.
Their management team is working hard to engage players on some of their popular gaming platforms. That is a very good thing to do. If they could just invest some time to improve on a few trivia and introduce things we mentioned in our feedback, then we will have some very good and strong reasons to give them 5 out of 5 stars. This is a new casino, so we are willing to give the operators some more time to improve on what they have to offer.
In the meantime, you can sign up and check out CasinoChan – we are positive that you will definitely enjoy the game portfolio and their enticing welcome bonus. Did you like reading this review? Check out our other casino reviews, such as Gaming Club Casino, Royal Spinz Casino, Loot Casino, Great Britain Casino or Uptown Aces Casino.