CasinoChan Casino Review

  • Weekly & Monthly Promotions and Deals
  • Myriad Payment Methods for Hassle Free Transactions
  • Customer Service Available 24/7 during Weekdays
100% welcome bonus up to €400


CasinoChan is one of the new kids in the neighbourhood as it opened its doors in the spring of 2018. It has also quickly become a big hit in the online gambling scene. The casino is operated by Direx NV and the online casino has focused particularly on European and British players. Many new online casinos are opening their virtual doors without being fully prepared for anything. It seems like some work still needs to be done before it can get 10 out of 10 points in a review. Nevertheless, the portal has many good qualities, such as a generous welcome bonus and many regular promotions.

We have to say that CasinoChan is quite luxurious and the platform is quite user-friendly. It is also a first-class product for demanding players. Whether you're an experienced player from a land-based casino and live blackjack and roulette, or if you're a smart gambler and want to get started, this gaming hub has something for every taste. This casino has mastered wonderfully, combining contemporary elements with classic components. It even has a somewhat unusual platform and works with legendary software vendors such as Evolution Gaming and NetEnt to offer players a truly unique product. That's exactly what makes the CasinoChan so exciting.

What else do you need to know before registering as a new player at this online casino? Read on and we'll explain and guide you through everything that matters. In this comprehensive review below, we have thrown light on the different aspects of CasinoChan like game features, customer support, banking and other things. Continue reading to learn more about CasinoChan and its features.

Welcome Bonus for New Players

The CasinoChan has received a very strong plus from us and this is based on the welcome bonus. This one has three levels and you can get a welcome bonus up to €400 and very generous 120 free spins. So the bonus is broken down:

  • 1st Deposit: 100% bonus up to €100 + 30 free spins on Fire&Steel
  • 2nd Deposit: 50% bonus up to €100 + 30 free spins on Rock’s Revenge
  • 3rd Deposit: 50% bonus up to €100 + 30 free spins on Bobs Coffee Shop
  • 4th Deposit: 50% bonus up to €100 + 30 free spins on The Golden Owl

You must enter a promo code when you sign up to take advantage of this welcome offer. For each of the first four deposits, players will have to enter the promotion code BERLIN, OSLO, MOSCOW and PRAHA respectively to activate the welcome bonus.

CasinoChan Welcome Bonus

All in all, this is an attractive welcome pack. But we have to name a few things, as always. First of all, the 120 free spins can only be used on the selected slot titles mentioned above and have the value of € 0.10 per spin. In addition, the wagering requirements for your bonus money and your deposit amount are x30. The wagering requirements for everything you win during your 100 free spins are x25. As in many online casinos, card and table games do not contribute to the turnover conditions and many slots only 10%.

Unfortunately, we have a few other things to note. To receive a bonus after your first welcome pack, you must have a balance of less than €1 and no payouts. So make sure your winnings are not in the way of the bank and try to downplay your balance before you even try to secure the second and third part of the bonus. Furthermore, the Welcome Bonus expires after 7 days and there are a number of different bets that you are not allowed to make to clear your bonus.  Yes, it is a very generous welcome bonus offer but the terms and conditions may be somewhat harsh for many players. It's best to read through everything before you accept the offer.

CasinoChan Free Spins and Other Promotions

Apart from the generous welcome bonus, the casino promotes several promotions for the regular players. At the time of writing this review, the operator was offering the following promotions to their players:

(1) Monday Reload: Every Monday, players have the opportunity to get a 50% reload bonus up to €100 and another 30 free spins on Domnitors Deluxe slot. Simply deposit using the promo code AMSTERDAM to claim this offer.

(2) Thursday Bonus: Every Thursday, players can claim a generous 100 free spins for a minimum deposit of €30. After making the deposit, the operator immediately offers 25 free spins on The Golden Own of Athena. Then, 25 free spins will be again credited over the course of the next three days.

VIP Program at a Glance

The CasinoChan also has a luxurious VIP program for the most loyal players. As soon as you make your first bet, you start collecting loyalty points. Once you have enough points, you can redeem them for free spins, bonuses and other prizes. If you earn points, you can also go up in the VIP ranks, but to make it to the top, you must receive an invitation. Once you get one, you can look forward to tailor-made bonuses, as well as a personal account manager, low wagering requirements, better loyalty point ratios and invitations to numerous exclusive events.

CasinoChan VIP Program

Availability of Different Games

We noted at the beginning that you will not find software developers such as Microgaming and NetEnt in CasinoChan. The reason for this is that the operator wants to provide a selection of indie-style games and slots. Larger developers create high-profile products and monopolize the casino world and for this reason, the approach of CasinoChan is actually quite refreshing and something else. In this online casino you will find slots from manufacturers like Play'n Go, Aristocrat, Nektan, NextGen and some other names like ELK, Playson and Lighting Box.

We do not want to say that there are only unknown names in the slots, you can also adapt to popular games. The CasinoChan also has a great selection of table and card games. Roulette variants include Roulette with Track and European Roulette, and Blackjack games feature Single Deck and Double Exposure. All games feature world-class graphics and lots of statistics to help you improve your skills. You can also find some unique table games at the bCasino, including Joker Poker, Money Wheel, Deuces Wild, Mini-Baccarat, Kings or Better and Beat Me. So there are more than enough options for you to entertain for hours.

Does CasinoChan Offer Live Dealer Games?

If you do not want to play against a random number generator, but value entertainment with real dealers and croupiers, you will get numerous opportunities at CasinoChan. Of course, the usual casino games such as roulette, blackjack and table poker are represented. In addition, creative variants of well-known games and completely new live games invite you to try the unknown and perhaps discover a new favourite game. Texas Hold'em Bonus, Double Ball Roulette or Virtual Football Studio is definitely worth one or the other game.

ChanCasino Live Casino

Live Casino tables are provided by industry leaders Evolution Gaming and NetEnt. Here users can be sure that all games are managed by professional employees, with whom the customer can even communicate via chat. The transmission takes place without delay and in HD quality, and the sound can convince all along. A lot of money is not required to play at CasinoChan Live Casino, as the minimum bets start at a few cents.

If there is a connection break, the set credit is not lost, because even in the live casino, the profit is credited even in the absence of the player's customer account. For a pure-play fun but a stable Internet connection should be present. Therefore, we recommend that you also use a Wi-Fi connection when playing with a mobile device if possible. But wait a moment, there is more! Extreme also offers the Golden Ball Game Show Edition and Golden Ball Roulette, their most popular games

Can I Play Games on the Mobile?

Since CasinoChan is a modern online casino, you can also access the games offered on your smartphone or tablet. The quality is nothing to complain about because even in the mobile version, the mobile games have excellent graphics and an impressive sound. The operation was adapted to the special requirements when playing via touch screen. So you get an impressive gaming experience on the go. Even the live casino can be accessed by mobile phone. So you can watch professional dealers and croupiers at work, place their bets and maybe win a lot of money on the go.

An app is not needed for mobile gaming. When you visit the casino's website with your mobile device, it automatically adapts to the device's requirements. Thus, with each screen size an optimal overview can be achieved. You can also use the CasinoChan Bonus in the mobile version. Since you always play on the same account, regardless of the device used, the bonus is also available on all devices. Wagering requirements can be met even faster because you can easily switch between PC, tablet and mobile phone if you feel like it.

Not only is it possible to play in the mobile version. Also, deposit, payout and registration can be handled easily via smartphone. You can always access your player account with the mobile phone and the customer service can be contacted by mobile. Thus, all services of the CasinoChan are fully available even without a computer.

CasinoChan Payment and Withdrawal Methods

One area in which the CasinoChan certainly performs well is the section on numerous deposit and withdrawal options, including popular e-wallets such as Skrill and Neteller. The casino does not yet have PayPal as an option but there are many other handy ways for players of the platform.

However, there is another small flaw. CasinoChan does not clearly display its deposit and withdrawal policies. For example, there is a maximum payout of €5,000 per month, which will not suit many high rollers or those who know the jackpot is within reach. However, the casino has noted that it will re-enforce the guidelines and we hope it will accommodate them, according to the guidelines of other online casinos.

CasinoChan Payment Methods

The guidelines for the minimum deposit are also not very clear and clear. It seems like you can already deposit €10 with the better-known methods, but for others, it can be up to € 30. To make things even more complicated, CasinoChan also says that it has the right to introduce certain limits that may change from time to time and depend on the payment method. We are not sure what that means.

How Efficient is the Customer Support?

The CasinoChan has a competent customer service, which can be contacted either via live chat, email or on free of charge via the telephone hotline. Unfortunately, no opening hours are given on the website of the casino, but the experience of the customers and our own test have shown that the support is continuously available at least during the day and in the evening.

Employees have proven to be extremely friendly, competent and visibly interested in helping to solve problems quickly and satisfactorily. There is also a very extensive FAQ section on the website, where you can already find answers for many questions without having to contact Support.

Is CasinoChan Reliable and Safe?

The CasinoChan has licenses from the Curacao Government, a highly acclaimed institution that is considered one of the most rigorous and meticulous authorities in the world. What that means is that you can play at this online casino without having to worry about your personal and banking information. This site is primarily for European players and therefore you can really satisfy yourself with a license like this one.

This casino uses standard encrypted connections that keep your information safe and secure. In addition, the casino operators say that they have their systems regularly checked so that no unauthorized access and improve the services offered.

CasinoChan Safety

So they can be paid even if it should come to a bankruptcy of the casino operators. There are no compromises on data protection either. All customer data is encrypted. The slot machines have certified random number generators that are periodically reviewed by independent sources. So manipulation is neither by the operators of the casino still possible by the manufacturer of the automata or the players.

Final Verdict

It's not often that we have complaints about an online casino, old or new. What frustrated us were the points we mentioned in the report, which could easily be resolved. It would not do much work to improve the layout to make the games more accessible and easier to find. It would not be difficult to include a few meaningful sentences in the details of deposits and withdrawals. For us, it's hard to imagine that any high rollers will want to play in this casino if the maximum payout is only €5,000. It would also be nice if you could find some progressive jackpot slots in the game collection in the future.

CasinoChan is a fantastic option for players who like to use regular promotions and various offers. The daily reload bonuses and other boosts are a very attractive option for players who have the patience to play through high wagering conditions.

We've noticed that the management team is working hard to engage players on some of the popular gaming platforms. That is a good thing. If they could at least improve on a few trivia and introduce things we mentioned in our feedback, then we have good reason to believe that the casino is well on its way to a full 10 out of 10 points. We understand that this is a new casino and we want to give the operators some more time to deal with their problems.

In the meantime, you can sign up and play something to see if you like ChanCasino. We are optimistic that you will enjoy the game portfolio and the welcome bonus is quite enticing as well.

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