CasinoChan Casino Review

  • Weekly & Monthly Promotions and Deals
  • Myriad Payment Methods for Hassle Free Transactions
  • Customer Service Available 24/7 during Weekdays
100% welcome bonus up to €400


CasinoChan is one of the major players in the gambling website market which has created a big image in just few years. CasinoChan was launched during the spring of 2018. CasinoChan is operated by Direx NV and they are committed to serve all the European and British players. Each year many new online casinos are opening to establish a successful business in the gambling market and just like others, CasinoChan also need to work on some things before it gets 5 star rating from critics. But it is also true that CasinoChan has many plus points which cast a big shadow over its shortcomings.

They offer one of the best and generous welcome bonus and many regular promotions. There is no doubt that CasinoChan is quite luxurious looking and the platform has quite the user-friendly UI. It is also serves first-class service for demanding players. It doesn’t matter if you're an experienced player from a land-based casino and live blackjack and roulette, or if you're a new gambler and want to get started, this gambling site has prepared something for everyone’s taste. The attractive part is that the casino has mastered wonderfully, combining contemporary elements which sits fit with the classic components. Their unique platform also works with the legendary software vendors like, Evolution Gaming and NetEnt. Since they are working with these vendors they can now provide with players a truly unique product.

This article will be your detailed guide which will unlock all the mysteries related to CasinoChan. we have also thrown light on the subject of different aspects related to CasinoChan such as game features, customer support, banking and other things. Before signing up make sure to read this.

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Welcome Bonus for New Players

CasinoChan offers one of the best and generous welcome bonuses for new players. CasinoChan deserves a big plus from us and this is based on the welcome bonus. New players can get a welcome bonus up to €400 and very generous 120 free spins after successful log in. Bonus offered by CasinoChan is broken down to 4 points:

  • 1st Deposit: 100% bonus up to €100 + 30 free spins on Fire&Steel
  • 2nd Deposit: 50% bonus up to €100 + 30 free spins on Rock’s Revenge
  • 3rd Deposit: 50% bonus up to €100 + 30 free spins on Bobs Coffee Shop
  • 4th Deposit: 50% bonus up to €100 + 30 free spins on The Golden Owl

CasinoChan Welcome Bonus - 400 $/€ + 120 Free spins

To take advantage of this welcome offer you must enter a promo code after sign in. For new players each of the first four deposits, players will have to enter the promotion codes which are: BERLIN, OSLO, MOSCOW and PRAHA respectively to activate the welcome bonus offer on CasinoChan. The attractive welcome pack contain these: The 120 free spins which can only be used on the selected slot titles. These spins have the value of € 0.10 per spin. The wagering requirements for your bonus money and your deposit amount are x30. The wagering requirements for everything the player win during the 100 free spins are x25. Same as in many other online casinos, card and table games do not contribute to the turnover conditions and many slots only 10%. One more important note is that in order to receive a free bonus after your first welcome pack, you must have a balance of less than €1 and no payouts record. So always make sure that you do not try to downplay your balance before you even try to secure the second and third part of the welcome bonus. The next important point is that the Welcome Bonus expires after 7 days and there are various bets that are not allowed to make to clear your bonus. Sure  it is a very generous welcome bonus offer, but the terms and conditions that comes along withit makes it much more complicated and harder for everyone to get full profit from the bonus.

CasinoChan Free Spins and Other Promotions

Beside the entire generous welcome bonus, CasinoChan has several promotions for the regular players. At the time of writing this review, the operator was offering the following promotions for their regular players:

(1) Monday Reload: Every Monday, players have the opportunity to get an awesome 50% reload bonus up to €100. Another 30 free spins offer on Domnitors Deluxe slot. To avail this simply deposit using the promo code AMSTERDAM to claim this offer.

(2) Thursday Bonus: Every Thursday, regular players can get a generous 100 free spins for a minimum deposit of €30. Just after making the deposit, they immediately offer 25 free spins for The Golden Own of Athena. Then, the rest 25 free spins will be credited over the course of the next three days.

VIP Program at a Glance

The CasinoChan also has an attractive VIP program for the most of their loyal players. As soon as you make the first bet is placed, loyalty points also starts rolling  out, player have to collect them in order to redeem it later. Players can easily redeem them for free spins, bonuses and other prizes. Earning enough points also means that, you will go up in the VIP ranks too. But there is a catch to it, in order to make it to the top, you must receive an invitation for VIP membership. Once you recive the invitation and reach the top to earn VIP seat then you will be awarded by, tailor-made bonuses, as well as a personal account manager, low wagering requirements, better loyalty point ratios and invitations to numerous exclusive events.

Availability of Different Games

We noticed at the beginning of our research that you will not find any software developers such as Microgaming and NetEnt involved with CasinoChan. The reason for this is quite simple and that is because, the operator wants to provide a selection of indie-style games and slots to their clients. Larger developers in gambling industry tends to create high-profile products and try to monopolize the casino world and for this reason, the approach of CasinoChan is actually quite refreshing and something new for this field. In this online casino one thing you will notice that there are slots from manufacturers like Play'n Go, Aristocrat, Nektan, NextGen and some other names like ELK, Playson and Lighting Box.

We do not mean to say that there are only unknown names in the slots, there is a positive side of this is that you can also adapt to popular games. The CasinoChan also offers a great selection of table and card games. They offer Roulette variants which include Roulette with Track and European Roulette, and Blackjack games feature Single Deck and Double Exposure. All of their games feature world-class graphics and projects lots of statistics to help you improve your skills. Some unique table games can be found at the bCasino, including Joker Poker, Money Wheel, Deuces Wild, Mini-Baccarat, Kings or Better and Beat Me. So there are more than enough options for someone to feel entertained for hours.

Does CasinoChan Offer Live Dealer Games?

If you do not wish to play against a complete random number generator, but the value entertainment with real dealers and croupiers, then CasinoChan is the one for you this is because in here you will get numerous opportunities at it. Of course, the old and usual casino games like the roulette, blackjack and table poker are also represented. In addition to it the creative variants of well-known games and completely new live games are also offered by them which invite you to try the unknown and perhaps discover a new favorite game for you. Texas Hold'em Bonus, Double Ball Roulette or Virtual Football Studio are definitely worth one or the other games.

Live Casino tables in CasinoChan are provided by industry famous leaders like Evolution Gaming and NetEnt. Here users can feel free to be sure of all games are managed by professional employees, with whom the customer can even communicate via in game chat. The transmission is faster than the communication we see on other sites, it takes place without any delay and in HD quality, and the sound can convince all along. There is also a misconception going around, let us clear that today, a lot of money is not necessarily required to play at CasinoChan Live Casino, as the minimum bets start at a few cents.

Unfortunately if there is a connection break, the set credit is never lost, because even in the live casino, the profit is credited without any delay even in the absence of the player's customer account. For a pure-play fun but a stable Internet connection is recommended by us. Therefore, we recommend that you use a stable high sped Wi-Fi connection when playing with a mobile device if possible. But wait a moment, there is more from them! They also offer the Golden Ball Game Show Edition and Golden Ball Roulette, their most popular games.

Can I Play Games on the Mobile?

Since CasinoChan is a modern online casino, you can easily access the games offered on your Smartphone or tablet device. All you need is a stable internet connection. The quality is nothing to complain about on the mobile device because even in the mobile version, the mobile games have excellent graphics and an impressive sound. The operation was adapted to the special requirements when playing via touch screen. So by using CasinoChan’s mobile version you get an impressive gambling experience on the go. Even the live casino can be accessed by mobile phone easily. So you can watch professional dealers and croupiers at work, place your bets to try your luck and maybe win a lot of money on the go.

An app is not needed for mobile gambling. You can access all their offered features by simply by visiting their casino's website with your mobile device, it automatically adapts to the device's requirements. Thus, with each screen size they offer an optimal overview. You can also make use of the CasinoChan joining Bonus in the mobile version. Since you always play on the same account, regardless of the device used, the VIP bonus is also available on all devices. Wagering requirements can be met even faster because you can now easily switch between PC, tablet and mobile phone when you feel like it.

On the mobile version it possible to play betting games as well as making deposits, payout and registration too. You can always access your player account with the mobile phone and the customer service can be easily contacted by your mobile. Thus, all services of the CasinoChan are fully available on any mobile device even without a computer you can now enjoy betting.

CasinoChan Payment and Withdrawal Methods

One area in which the CasinoChan certainly outshines all other competition is definitely the deposit and withdrawal options. It really performs well; they have included the popular e-wallets such as Skrill and Neteller for smooth transactions. The CasinoChan does not yet have PayPal as an option for transaction but there are many other handy and popular ways for players of the platform. We could not help but notice one small flaw and that is CasinoChan does not clearly display its deposit and withdrawal policies. E.g. there is a maximum payout of €5,000 per month, which will not simply suit many high rollers or those who know the jackpot is within reach. However, the plus point in this is that the casino has noted that it will re-enforce the guidelines and we hope it will accommodate them soon, according to the guidelines of other online casinos.

The guidelines for the minimum deposit are also not very clear, It looks like you can already deposit €10 with the better-known methods, but for others, it can be up to € 30. To make things even more badly, CasinoChan also points out that it has the right to introduce certain limits that may change from time to time and depend on the payment method.

How Efficient is the Customer Support?

The CasinoChan offers a very well trained customer service; they can be contacted by either via live chat, email or on free of charge via the telephone hotline. Unfortunately, they do not provide any details regarding the opening hours on their website of the casino. We tested their efficiency in the Customer Support; their support is continuously available at least during the day and in the evening. Along with that the employees have proven to be extremely friendly, competent and visibly interested in helping to solve our problems quickly and satisfactorily. There is also a very extensive FAQ section on the website, which already have all the answers regarding general questions asked.

Is CasinoChan Reliable and Safe?

Yes, CasinoChan Reliable and Safe. CasinoChan has acquired various licenses from highly prestigious departments such as the Curacao Government. Curacao Government has a history for being a highly acclaimed institution that is considered to be one of the world’s most rigorous and meticulous authorities. In simple words that means is that you can play at this online casino without having to worry about your personal and banking information being misused. This site is primarily for European players and therefore you can really satisfy yourself with a license like this one.

Just like the top online casino websites this casino too uses the standard encrypted connections that keep your information safe and secure. In addition to this the CasinoChan operators say that they have their systems regularly checked so that no unauthorized access can be made and improve the services offered. All customer data is encrypted with latest technology. The slot machines have trusted certified random number generators that are periodically reviewed by independent sources to confirm its security. So manipulation of any kind is next thing to impossible.

Final Verdict

It's not often that we see any defects and complaints in an online casino, old or new. What frustrated us were the points we mentioned in the report above, which could easily be resolved by their team. They could do more work to improve the layout and to make the games more accessible and easier to find. It would be great if they try to include a few meaningful sentences in the details of deposits and withdrawals. After researching on it, it's hard to imagine that any high rollers will want to play in this casino if the maximum payout is about only €5,000. It would be great if you could find some progressive jackpot slots in the game collection in the future.

CasinoChan is a marvelous option for those players who love to use regular promotions and various offers. Their daily reload bonuses and other boosts are a very attractive feature for those players who have the patience to play through high wagering conditions.

Their management team is working hard to engage players on some of their popular gaming platforms. That is a very good thing to do. If they could just invest some time to improve on a few trivia and introduce things we mentioned in our feedback, then we will have some very good and strong reason to give then 5 out of 5 stars. This is a new casino and we get that that is why we want to give the operators some more time to deal with their problems.

In the meantime, you can sign up and enjoy their hospitality in t6he gambling market. Check out CasinoChan, we are positive that you will definitely enjoy the game portfolio and the welcome bonus is quite enticing as well.

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