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32Red Casino

32Red Casino
Review


80%

150% up to £150

play
Since:

2002

Regulation:

Gibraltar Gambling Commissioner, Irish Gambling Commission, UKGC

Email:

support@32red.com

Software:

Microgaming, Big Time Gaming, NetEnt, Slingo, Just for The Win, Games Global

Accepted Currencies:

GBP, EUR, USD, CAD, RUB, CHF, JPY, NOK

Languages:

English, Japanese

Payment methods:
VisaMastercardPayPalPaysafecardEntropaySkrillTrustlyBank TransferNeteller

how we test Casinos

Casino Website

We check out the site’s different features, design, and functionality.

Bonus

We take a deep dive into the bonus and double check important T&Cs.

Payments

We examine the payment options & note any country or transaction size limitations.

Customer Service

We check out what support’s available and test it out for ourselves.

Intro

32Red Casino enjoys an excellent reputation not only with UK-based players, but in general. The fact that it has a strong brand backing it, as well as the multiple awards it’s swept up across the past years, are only part of the reason.

License

32Red holds three of the strongest gambling licenses in the world, starting out with a Gibraltar Betting & Gaming Association (GBGA)in 2002 and obtaining an Irish licence soon after¹. The site has always been extremely popular with players across England and Ireland, but the advent of Brexit meant that the Gibraltar licence no longer covered the territory². The casino obtained its UKGC licence in 2014³, which means that anyone based in the UK can play on 32Red without falling foul of the law.

It’s easy to see that the casino places great importance on security. A quick scroll through to their landing page reveals the casino works closely with the globally-renowned testing and certification company, eCOGRA, when it comes to auditing the fairness of their games. They have committed to monthly auditors by the company to verify that game wins are awarded randomly, as well as to ensure that RTP levels stay fair. Their eCOGRA certificate is updated every month, so you can deposit your money with full peace of mind.

Over and above this, 32Red is part of an Independent Casino Support Quality Audit undertaken by Etruvian Consulting, where it was awarded top placing in customer support and fairness. Given these high standards, it comes as no surprise that the casino has scooped up some major awards from various international gambling media houses in recent years, including Best Customer Service, Best Casino of the Decade, Most Reputable Casino, and more. The tally in their trophy cabinet so far is 34 awards and counting.

Bonus

32Red UK Bonus Screenshot

The promotions on the 32Red casino lobby. (Source: 32Red)

First-time players are rewarded with a 150% deposit match up to £150 and 25 Super Spins on Lara Croft Temples and Tombs against a minimum deposit of £10. Be aware that to claim this bonus, the deposit must be made using a debit card – if you use a different deposit method, you will not be eligible. Although no 32Red promo code is needed, you will need to opt-in to the bonus by following the notifications on your screen.

Wagering requirements are on the high side – 50X for the match deposit and 30x for the 32Red spins – but the Fair Play bonus system makes up for this. You have seven days before the bonus expires.

New accounts only. Min. £10 deposit, debit card only. Up to 50x wagering, game contributions vary, max stake applies. 7 days expiry. See full terms.

Bonus for Irish Players

32Red also offers a specific bonus for Irish players, with a 150% match up to €150. Players need to opt-in, and they become eligible for this bonus as soon as they deposit a minimum of €10, at which point their account is credited with the bonus money. No spins offer is available for those playing in Ireland, and a wagering requirement of 50x applies, although this is subject to the Fair Play Bonus System.

32Red’s Fair Play Bonus System

Players claiming their first deposit bonus benefit from the site’s Fair Play bonus system, which doesn’t stop you from withdrawing bonus winnings at any time – that’s right, despite the wagering requirements.

Rather than using the standard wagering requirement system, playthrough is calculated using a Mixed Wagering System, with a percentage of the bet taken from the bonus balance and a percentage from your cash balance.

Any winnings coming from the cash balance are credited to the cash balance, which isn’t subject to the wagering requirements. Those coming from the bonus balance are credited to the latter. Since wagering requirements are only applied to the bonus balance, you always have a portion of winnings that can be withdrawn, even if the totality of the wagering requirement hasn’t been achieved.

The way the percentages are worked out are explained on the casino site itself, so full marks for transparency. The information is always clearly displayed to the player while making the bet, so there’s no need to hunt for the full terms and conditions.

There is a small catch to all this, as the casino imposes a reduced bet size until playthrough is achieved. The standard bet limits are reinstated after the wagering playthrough is completed.

Other Casino Promos

The casino offers a full suite of other casino bonuses for existing players, including a loyalty scheme called My Red Rewards and the Red Ruby Rewards VIP Club. Their most popular offering is unarguably Ruby Tuesday, where you opt in for double loyalty points on selected 32Red slots. The bonus is activated randomly every few weeks, attracting players to check in often.

The site is a member of the popular Pragmatic Play Drops and Wins, with a monthly prize pool of £500,000, and the possibility of a cash prize every time you spin the selected slots.

You’ll need to opt into the tournament, and you can find detailed terms and conditions here. Minimum bets of £/€0.50 are needed to qualify for the leader board. The tournament includes some of Pragmatic Play’s best-loved classics like Gates of Olympus and Sweet Bonanza. Sadly, however, no cashback bonuses are available at the moment.

Games

32Red Casino Games Screenshot

The games on the 32Red Casino lobby. (Source: 32Red)

As is to be expected, 32Red offers a really good casino games lobby, mostly powered by Microgaming. The games lobby offers just over 500 games – not the highest number we’ve seen at our top online casinos, but a diverse enough selection that will keep you on your toes.

Other software providers here include Big Time Gaming, NetEnt, Just For The Win and Games Global, which means there is a good variety of slots with all the most popular themes present, including seasonal games like Valentine’s Day, St Patrick’s, Adventure, Egypt, Christmas, and so forth.

There are also 15 32Red exclusives for those who like to find something different: titles like Paddy’s Pot and Britain’s Got Talent specifically target UK and Irish players, so it’s clear that the casino does keep the preferences of its largest player base in mind. This is another reason why it’s one of the top UK online casino sites.

Outside of slots, you’ll find a well-rounded games offering that includes ample options for table games and live dealer casino, including live blackjack, live poker, and live roulette. There are also several slots-style live games, such as Dream Catcher, Sweet Bonanza CandyLand, and Gonzo’s Treasure Hunt, besides the live game shows that are so beloved by UK players, like Deal or No Deal Live and Monopoly Live.

Did you know? Did you know?

A selection of games is voiced by popular English actress and singer Patsy Kensit, specifically on the blackjack and roulette tables. Patsy Kensit is known for her roles in blockbuster movies like Lethal Weapon and Blue Tornado, but UK players probably love her best for her role of Sadie King on the iconic soap opera Emmerdale.

Fans of the bingo hybrid game Slingo have 36 titles to keep them happy, including household names like Who Wants to be a Millionaire?, while there’s also a section dedicated to sports-betting.

32Red Jackpots

The casino offers a good choice of progressive jackpots, many of which reach the millions in terms of prize money. Paddy’s Pot Mega Moolah series is exclusive to 32Red and is probably the most popular one – when we were on the site, the jackpot had reached the £5 million mark and was still climbing.

Book of Atem, Cash ‘n Riches Megaways™, and Poseidon Ancient Fortunes Megaways™ have been known to go even bigger, exceeding the €12 million mark. You’ll find a total of 61 progressives on the site, so there’s plenty to keep your and our hopes and dreams going strong.

Payment Methods

This casino offers about 10 payment methods and focuses mostly on debit cards, PayPal, and e-wallets.

Use of debit cards is encouraged as the main method and is the only acceptable payment method to be eligible for the bonus. 32Red charges no fees and withdrawals are promised within an average of 24 hours, which is a good showing. If you opt for PayPal, the money appears instantly in your account.

There is no maximum withdrawal set by the site at this time, unless you’re using the e-wallet NETELLER, which carries a maximum withdrawal of £/€5,000. You can withdraw as little as £/€10 and even less if you’re using SWIFT, but this method automatically applies a processing fee of £/€5 to all withdrawals, so it’s not worth it.

Minimum Deposit:

£/€10

Maximum Withdrawal:

Not set

Deposit Waiting Time:

Instant

Withdrawal Waiting Time:

24 hours

Casino Design

32Red Live Casino Design

The interface at the 32Red Casino lobby. (Source: 32Red)

32Red comes with a bold red-and-black design that really catches the eye and makes the colourful games pop. The design is intuitive and the casino regularly changes its featured title promos, so players will discover some new title with every visit. The search function is easily found at the bottom right of the screen and works beautifully.

Although there’s no filter per se, if you’re not sure what you’re after the top menu is divided into Live Casino, Slots, Blackjack, Roulette, Poker, Slingo, Jackpots, Table Games, and Latest Games, so you’re bound to hit some inspiration. Alternatively, you can kick off with the list of Featured Games and scroll down through the Exclusives, Real & Live, Slingo, Must-Win Jackpots, and the rest of the categories. We didn’t really miss the filter option.

Mobile App

32Red Mobile App

32Red casino website on mobile. (Source: 32Red Casino)

You can easily play your favourite 32Red games without the need to download an app, as the site is fully responsive and offers access to all games, including live dealer casino directly via the in-browser site.

If you sign-up from your mobile, you’re also eligible for the welcome bonus. Whether you’re a returning player logging into your account from a mobile device, or you’re registering for the first time, the process is exactly the same as when you’re using your desktop site and you simply need to click on 32Red log-in.

If you prefer an app, there is that too. The 32Red app is available both on Apple and Android and is easy to download and install. If you’re an iOS user, just head on to the Apple Store, search for ‘32Red online casino’ and follow the download instructions on your device. Android users can simply do the same thing from GooglePlay.

Customer Support

The casino takes its customer service seriously – all those awards don’t spring just out of nowhere. For starters, there is a fully-fledged Help Centre that is likely to sort out any teething problems for newcomers: check this section first if you are looking for more info regarding payments, withdrawals, promotion mechanics, and anything related to your account setting.

If you still have questions, there are four other ways available to you to get in touch with a customer service rep.

  • The easiest way is via the 24/7 live chat but be aware that you’ll need to be logged in to use this. In other words, if you still haven’t registered, this one’s not for you.
  • Alternatively, you can choose to send an email on support@32redcasino.com.
  • Call on 0808 180 3232 or on +44 (0)203 589 4560 if you’re outside the UK.
  • The least popular method is obviously snail mail. Not sure if anyone ever picks this, but it is an option. Here’s the address: 32Red Ltd, World Trade Center, 4th Floor, Gibraltar, GX11 1AA.

If your query is related to responsible gambling, you’ll find all the tools needed to help you at the casino’s Safer Gambling section, where you can set deposit limits, exclusions, and anything else you need to help you cope.

VIP Section

The casino offers two VIP programme structures called Red Ruby Rewards and Club Rouge. Membership is by invitation only, and there isn’t much information available to those who haven’t yet received the privilege. To put it simply, the more you play, the more Red Ruby points you receive. These can then be redeemed for casino chips. When you reach the Club Rouge level, you will also be able to redeem the points for cash.

Pros and Cons

PROS

  • Multi-award winning
  • 24/7 live chat
  • Strong reputation for reliability

CONS

  • Some games are restricted from sign-up bonus

Conclusion

We’re happy to paint the town red at 32Red. This is a casino that takes its responsibility to provide safe fun for its players seriously. The avalanche of awards it’s received through the years appear to be well-deserved and we are happy to put it on our list of best casino reviews.

Play at 32Red Casino

Sources

¹www.32red.com. (n.d.). About 32Red Online Casino. [online] Available at: https://www.32red.com/about-us [Accessed 26 Jan. 2023].

²Knock, H.-C. and KC, P.M. (2021). Gambling Insider: How Brexit has affected Gibraltar as a gaming jurisdiction. [online] Lexology. Available at: https://www.lexology.com/library/detail.aspx?g=45374ad1-1d6e-4063-8114-4e2e8a460006 [Accessed 26 Jan. 2023].

³Gambling Commission. (n.d.). 32Red Limited - Licence summary. [online] Available at: https://www.gamblingcommission.gov.uk/public-register/business/detail/39430 [Accessed 26 Jan. 2023].

⁴www.32red.com. (n.d.). 32Red Online Casino is Run and Operated by 32Red Ltd. [online] Available at: https://www.32red.com/about-us/our-credentials [Accessed 26 Jan. 2023].

⁵Roocroft, A. (2013). 32Red tops etruvian’s casino customer service quality audit. [online] EGR Intel. Available at: https://egr.global/intel/news/32red_tops_etruvians_casino_customer_service_quality_audit/ [Accessed 26 Jan. 2023].

⁶www.32red.com. (n.d.). 32Red Trophy Cabinet - 32Red Online Casino. [online] Available at: https://www.32red.com/about-us/trophy-cabinet#trophy-28 [Accessed 26 Jan. 2023].