LeoVegas Casino Fined for Taking Wagers from Problem Gamblers

Leovegas CasinoLeoVegas has been in the news recently because it has embroiled itself in a small problem and the UK Gambling Commission (UKGC) has penalised it.

The UKGC has slapped a hefty fine to LeoVegas as the casino operator was found guilty of accepting wagers from casino players who have excluded themselves from gambling.

LeoVegas has to pay a penalty amount of £600,000 to the gambling commission of the UK else it would have to lose its license.

The main reason why LeoVegas got itself embroiled in this mess was that its self-exclusion system that prohibited gamblers from placing bets was not working correctly and the problem gamblers were able to place wagers without any restrictions.

According to UK Gambling Commission, the main reason for these problems was due to the software glitch. The gaming regulator has identified 1894 LeoVegas players who have signed up for the self-exclusion scheme but were receiving the marketing material.

Apart from that, more than 400 players had placed a bet of £200,000 in a time span of just 60 days. It is a clear sign that the problem gamblers are having a difficult time keeping themselves away from the addiction of placing wagers.

LeoVegas has made the biggest mistake of not following security protocols and did not contact the problem gamblers to give them 24 hours cooling off period to stop their wagers. LeoVegas is not the first casino operator that has been fined by the UK gambling commission for providing insufficient protection to players who have included themselves in the self-exclusion list.

In the past several months, UKGC has penalised several casino operators for not following the game protocols and have to pay hefty sums of money in return.

LeoVegas Found Guilty of Multiple Security Breaches

The UK Gambling Commission further found that the casino operator did not return the money deposited by 11,205 players who have chosen for the self-exclusion program. As a part of the penalty, LeoVegas now has to pay more than £14,000 to these problem gamblers.

The fine also covers 41 misleading advertisements released by this casino operator between April 2017 and January 2018. The UKGC levy the fine because LeoVegas through those ads failed to mention that some of the promotions apply the restrictions.

Neil McArthur who is the Chief Executive of UKGC made the following statement:

The outcome of this case should leave no one in any doubt that we will be tough with licenses holders who mislead consumers or fail to meet the standards we set in our license conditions and codes of practice. We want operators to learn the lessons from our investigations and use those lessons to raise standards.

There is an ongoing plan called Gamestop regarding the self-exclusion system of casino gambling. Remote Gambling Association or RGA which is the online betting trade body of UK came up with this original plan. The plan was speculated to get released by the end of 2017, but nothing is final as of now. No official news has come when Gamestop would be released.


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